Guest Reviews

The Overlook Cabin was just a wonderful cabin, definitely would book this cabin again. As for Cabins USA, Great company, friendly staff, will definitely book through them again. We had a wonderful stay!

Second year booking this cabin for our anniversary! The view is amazing!

This place is great. Would rent again. Views are gorgeous. Very peaceful.
First night TV didn't work in either room. I tried to fix it but had to call them to fix. I'm not technically smart...lol.
Loved my stay and will try to rent The Overlook is my go to.
P.S.....it needs a patio or deck partially covered with roof from rain or sunshine.
Thanks for the service

There were cobwebs and dust in the corners, one light bulb over the pool table was burnt out and the ceiling fan did not work over the pool table. We did not use the hot tub; it was too hot outside to use it and it had hard water stains and looked dirty.

The view and everything else were wonderful. Thank you.

This is the Best cabin was very comfortable and clean we really enjoyed the view . I would definitely recommend this cabin for two people.

Cabin needs a good deep cleaning. I'm charged a cleaning fee and it's obviously not been cleaned well. Kitchen cabinets inside and out dirty, showers need a good tile cleaning. Beautiful location that could be so much more with a little love.

Overall, we were satisfied with our stay. I was a little upset while booking the stay, I felt the prices were a little misleading.. I was expecting to pay a little over $400 for the stay however, it ended up being over $600 because the deposit wasn't included in the highlighted price.
My fault for not being more observant but I feel like this misled me a little.

The cabin itself was very nice and clean with the exception of the dishwasher, I would not eat off any dishes that have been washed in that dishwasher, ever. The whole inside of the dishwasher was black/brown. There was also a glass, of what looked like it may have been water at one time, in the lazy susan where the pots and pans are stored. The glass was full of cigarette butts and mold. If I am paying to stay at a location, I would expect to get my moneys worth and be able to use the dishes provided. In this situation, we were not comfortable eating off of them seeing where they had been washed and stored with the molding glass in the cabinet.

We were also not able to use the hot tub during our stay, it rained the entire time (no ones fault) but I expected the back deck to be covered but it was not.

Ill start by saying we stay with cabin usa twice a year. Always a very nice stay. This cabin is great nice a cozy and clean the only thing this tome was hot tub it was so nasty and can tell they have not cleaned or drained that thing in a long time. .. i sent cabins usa a message and pictures and they were very quick to call me right away and send somebody out the next morning to clean it!

Well I've stayed with Cabins USA quite a few times, and this experience as it relates to some staff was kind of weak for my taste...The location of Cabin was Awesome if U like staying up near top of the mountain. Great Mountain Views!!! The Cabin itself was nice except for a few hiccups..When I got there, there were large flies at the top of the window panels near the outside deck and living room area.. They were also on the floor in that same area..I didnt realize that there were hundreds of them until I went upstairs and saw them more clearly on the panel....Half were dead and some were almost dead while some where alive...And on top of that, they were falling to the floor...We calked. Cabins USA and they claimed they sent someone out to the cabin, but he didnt do a good job...I went to Walmart and got some fly spray to spray some more were the flies were located...I called Cabins USA again and someone came out to knock the flies off the window panel on the (second day) that I was at the Cabin. He didnt do a good job either, so I had got on a chair and got the rest of the flies down myself and sprayed some more...By that time, I only had a day and a half left in the Cabin...So the first Day and a half was spent killing flies. Also, I got to the Cabin on a Wednesday..However, I didnt want to cook any food in the cabin until Friday because the fly situation not to mention a few wasp flying around that I killed wasnt over with technically until Friday morning....Appliances like the refridgerator need to be updated...The light bulb was out in the refridgerator. The bed and dresser set needs to be updated...some of the wall sockets in the kitchen area are worn out so you cant plug in your chargers or any plug ins or etc . without them falling out of the wall.. The 2 showers and overall bathroom and floors were emaculate...Had good internet and phone service and the pool table was nice as well...Make sure U bring some plug ins or some type of air freshners because its a wooden smell in the cabin in some areas thats not pleasant...For $1038.68 total to rent this cabin and only a refund of $200.00., I think thats blasphemy considering the experience I had to go through and the timeframe it took to rectify the sanitation fly issue...Nice Cabin, Great Views, but that particular service by Cabins USA wasnt Good at all considering Im a returning customer and have booked with them several times in the past.

The Overlook is a beautiful cabin with beautiful views but unfortunately the cabins cleanliness was average. Some of the furniture was dusty, there was dusty floors and the windowsill was covered in dead fíes. Understanding that the window is very high and hard to get to, it should have still been cleaned off. Other than that the cabin was very nice and has stunning views.

This cabin was beautiful, the view was really what made it. Overall it was comfortable and clean, the only thing I will say is the hot tub could be cleaner. Would stay here again!

This cabin was amazing. The only problem we had was at check-in the wrong door code was given and we had to wait for an hour to get into the cabin. The staff was really friendly and got there as fast as possible due to the rod run and traffic, it just took a while. After we got in, everything was great, it was one of my favorite USA Cabins that we've stayed in over the past 6 years. Would stay here again for sure!

This was a really great place to stay the view was absolutely beautiful and the sunsets was gorgeous would definitely go back again

The cabin was great, nice location although parking is not ideal. Our only suggestion is about the first level bathroom, there needs to be a shower curtain installed for the shower, because using it created a mess in the bathroom and there's zero privacy if someone else needs to use the sink or toilet at the same time. A bath mat might help with some of the water too, but for my disabled husband it became too slippery and dangerous to walk in, unless we used a bunch of towels on the floor.. Otherwise we enjoyed everything!

Beautiful cabin. Great View, you can see Dollywood's firework show nightly. Would stay here again

The location and the cabin was great the bugs in the upper window seal was disgusting the soaking tub still had other people's pubic hair in it dishwasher was very dirty and dusting was nonexistent the hot tub was very nasty I called the office and told them about it they were nice and sent a guy by the name of Rick Gregg up and he drained it and cleaned it from top to bottom. Other than that the cabin is very thank you cabins usa

This cabin is perfect! We enjoyed hours of sitting on the front porch overlooking the beautiful mountains. We enjoyed the seclusion and the privacy afforded by this cabin. The pool table is a nice touch, and the hot tub is wonderful. The cabin was clean and friendly, and a perfect home for several days in the Smokeys. We look forward to being able to come again.

View was beautiful. Location was great. Hot tub needed a good cleaning and the water throughout the house smelled like sulfur or rotten eggs. I think the softner was not working. Other then that it was a great property to rent.

We have booked this cabin for several years now the view is amazing. They have redone the floors and painted the cabin and porch which looks great. The water smelled every time you use it. My biggest complaint was when we got there the hot tube wasn't working so I called and the lady helped me out it had be turned off at the fuse box she said it wouldn't take long to heat up. It took 6 hours to warm up to 90 degrees. I was just staying one night and the main reason i went with a cabin was because of the hot tub so you can say I was very disappointed that they didn't make sure is was on and running.

I had such an amazing time, the booking and checking in an out process was so effortless, and even them making a courtesy call to see if I needed anything was amazing. I've already been recommending this to my family and friends. I can't wait to go back to visit!

We both loved staying at the Overlook we celebrated our honeymoon and it was so nice and clean and just felt like home away from home.

This cabin was amazing! I'm so glad we changed our reservation to The Overlook. The location was great. The décor was neat and modern. The cabinets were stocked with glassware appropriate for any drink. The furniture was comfortable and clean. The pool table was a little worn, but it was still a blast to play on. Overall, this cabin was everything we wanted in a anniversary rental and we plan to return next year. Cabins USA was super helpful and professional in accommodating our needs.

Stayed for 6 nights for our 25th Anniversary. Everything was great! Location and view of Pigeon Forge was an added bonus. Was able to see all the New Year's Eve fireworks straight from the Cabin was amazing! It was a rainy day so I was glad to see them from a distance. Soaking tub was great after a long day. Recliner was comfy for evening tv watching while staying warm with the cozy fireplace. Mattress was comfortable as well as the pillows. Cabin was much larger than expected. Pool table great when we lost power and internet for a while due to high winds. Only would recommend more cable channels and a shower curtain for the downstairs shower. Would not hesitate on reserving again!

It was a great experience! The Overlook has a view that you can not beat. We even saw a family of (5) Bears, right at the front door. We will be visiting again.

All owners should leave how to get the TV on! Also, a listing of available channels.

Two years in a row the code given to open the door WOULD NOT WORK!! THIS IS A VERY AGGRAVATING SITUATION!

This is the 3rd or 4th time we have stayed in The Overlook. We love the cabin, the location, and the view. When we arrived this time our door code would not work. I called the after-hours line (I believe I spoke with Kevin), was quickly issued a one-time code to get us inside, and instructed to call in the morning to get a new code. Tina was accommodating in the morning when I called and had a new code issued for me.

The overall cleanliness was fine but the cabin is in need of some deep cleaning. The dead flies on the top window ledges are horrendous. Hundreds of them. The hot tub needs a good cleaning. There is mold and Mildew at the water level. And the windows all need washed, both inside and out.

Location was great- close enough to town but still secluded enough. The view was AMAZING! Bathroom and bedroom was spacious.

Only complaints are 1) it is a little pricey for the shape the property is in. The deck should probably be replaced soon- several soft spots that made us a little nervous and 2) the lighting available in the cabin at night is not great. The furniture has seen better days, but was fine for the short stay.

Check in and check out is super easy and the whole booking process was seamless- would definitely consider booking again with this company.

We enjoyed our stay. The views are beautiful. The property just needs a few updates. We had hot tub issues, the back door is very hard to open and close. The dishwasher looks like it is very dirty inside. When we called about light bulbs being out and the hot tub issues, Cabins USA was always out to fix the problem in a timely manner. Unfortunately half of the jets in hot tub do not work and kept leaving a brown scum foam on top. We would definitely stay here again if the hot tub was replaced and a few things were updated.

This is a beautiful cabin and a great location. The reservation process was fast and easy. However, the cabin is in need of some maintenance: shade on the back door is broken, webbing on pool table pocket is broken, kitchen faucet is very loose, doorknob on door to deck needs tightened, dishwasher is badly in need of cleaning, peeling paint on facia over deck, and heat bulb in shower was not working. I called the office to report some of these issues on the first evening we were there, and the employee asked if there were any other issues, but we never heard anything else. We had to hang a towel over the broken shade on the door. Overall, though, renting the cabin was a positive experience, and we will definitely be back!

We love the cabin and we loved the mountains view the cabin was very clean we loved everything about it we definitely be back

The Overlook. The name says it all. The views, especially at sunset, are outstanding. The cabin is cozy, but not too small. It does, however, need a little TLC. The door to the hot tub deck is swollen or out of square as it needs a good push/pull to get it open or closed. Cleanliness was good but the dishwasher is stained inside, and we did have to rewash a few items (pizza cutter had old dough on it still). All in all, we enjoyed our second stay in this cabin but a little attention to detail would go a long way.

Cabin was perfect with amazing views. Been renting from CABINS USA for many years and this was on our top 3 cabin choices. We were greeted by a bear upon arrival - he kept his distance but was very awesome to see. Came back a couple nights later and knocked over the very heavy trash container, but it was locked and secure, so we just picked it back up and carried on. Only issue we at all was the hot tub water was very hard to the point it was turning our suits rust color - we called maintenance and asked if they would bring us a filter and within a couple hours he showed up, changed the filter, put some solution in to remove the hard water particles and it was crystal clear super quick.

Nice quiet and everything we needed to fully relax!

When we first started coming to Tennessee years ago, I researched cabins for months. It has to have an amazing view, be somewhat secluded, have a hot tub and pool table, and be reasonably priced. The Overlook checked all of those boxes. We have stayed 3 times now and have booked our fourth.

My only complaints are minimal for the most part. There are always dead bugs on the window sills of the upper windows. And the most important. This time the hot tub was absolutely gross. We used it most of the week without realizing it because it was dark when we would go. But the heating element broke one evening. (They sent maintenance very quickly.) The next morning I went out to check the temperature and saw it in the daylight. There was a green slime around the edge of the water, stuff floating in the water and the inside of the cover was awful. I used a washcloth to wipe along the top of the water and sent a picture in to request it be cleaned. We left the next day so I am not sure if it ever was. It does need some maintenance and upkeep done.

The view is beautiful! Upon arriving our TVs were not working and the internet wouldn't connect to the phones so we called and they got a tech out to get it fix that night! Excellent customer service! Cabin could have been a little cleaner as there was clogged hair in the drain in the shower and a few other things that could have been cleaned better! The carpet going into the bedroom is coming away from the tack strip so my toddler walked over it and it cut his foot so be careful! My husband and I were playing pool and reached down into one of the pockets to get the ball out and it cut my hand! Most of the pockets had some leather straps I guess come away from the table. The pool table was still functional though but I'd be careful sticking your hand into the pockets!

We enjoyed EVERYTHING! The hot tub, the view, just everything! We didn't want to leave! Definitely coming back soon!

We absolutely loved our cabin! The view was amazing and the cabin was the perfect size. The cabin had anything we needed for cooking. The only complaint (which didn't effect us much) was the dishwasher was very very discolored. The other thing is the thermostat is very difficult to change. We had to basically put our full weight into just pushing the button to get it to change.

Had a great stay. Had a problem with the thermostat but that was fixed very quickly after we called maintenance. We use cabins USA every year, and recommend them highly. We usually stay in serinity ridge but I think the overlook is our favorite now.

We had a WONDERFUL stay at The Overlook!!! The previous reviews had us somewhat skeptical, but as last minute planners, we had not much of a choice but to give the property a whirl! We were very pleasantly surprised upon arrival. The interior of the cabin is beautiful, it has a fun loft for the kids which included a pool table and an arcade game (we never figured out how to work the arcade game), a very nice bathroom downstairs with a huge walk in shower and a large bathtub. The kitchen was well equipped for cooking meals at the cabin, which we would recommend because of the cabin's location at the top of a mountain. The drive up to and from the cabin was scary for me, and I would NEVER stay there during the winter when snow/ice is likely. The location was a bit scary but the view was absolutely AMAZING. We were able to watch the fireworks from Dollywood both nights of our stay! The nightly rate was very reasonable, but once you factor in the cleaning and occupancy fees, it ended up costing more than I would've liked to pay for a 2 night stay, although you can't find better rates. I checked everywhere! We would like to return to this cabin in the summer months, for sure!

Pros: Views are exceptional and well worth the drive up to the Cabin. You can actually watch the Fireworks at Dollywood from the Hot Tub. On July 3rd we saw 5 different sets of fireworks right from the deck of the cabin. The Master Bathroom is awesome! The huge shower and tub were amazing. Cabin was well appointed with a nice game room and TV's with separate boxes so you could watch different things in different rooms. Hot tub worked well and was clean. There is some fading and discoloration in the hot tub, but it was not dirty as other reviews had indicated. It just appears to be older and "well used".

Cons: Mattress really needs to be replaced. It was horrible. Deep indentations on both sides and if you tried to sleep in the middle you just rolled into one of the "holes". My husband actually ended up getting up and sleeping on the couch because he couldn't stand to sleep in the bed the entire night. (We ended up checking out a day early because we both just got so sore from trying to sleep in the bed.) Also, when we arrived at the Cabin, we discovered the kitchen sink was completely clogged and gross water would come up into both sides of the sink and would take a couple of hours to drain. I called the maintenance department Friday morning to let them know about the sink and was told a work order would be put in and someone would come out and fix it. No one showed up on Friday so I called again on Saturday and had to leave a voicemail. I did not get a response back and the sink still had not been fixed by the time we checked out on Sunday. Would have been nice to have had a working sink and not had to rinse coffee mugs out, etc. in the bathroom sink.

Overall we had a great stay, the cabin would be phenomenal with a new mattress and a little more upkeep. I know it was a Holiday weekend and Cabins USA was probably very busy, but for the rate charged for the cabin, would have been nice to have had a our maintenance need taken care of. Staff was so helpful during the reservation process and helped us to find just the perfect cabin, so would have been nice to have seen that level of Customer Service throughout our stay as well.

A beautiful cabin the road getting there was very fun in the hot tub needed claiming prior to us arriving but we got it done I've used cabins USA for The Last 5 Years and enjoy the experience

Spectacular view!! Very romantic, can't wait to go back!

It was a GREAT cabin to stay in! It could use some updates and also the hot tub looked kind of nasty so we did not use it! Other than that we loved everything else about it and the view on the back deck is AMAZING!! Thank you!

Coffee pot could be replaced. It's old and burnt. One of the lights in the bathroom was very dim and flickering. Mattress on the master bed was worn out and in need of replacing. One of the closet doors in the bedroom was broken and very hard to open and close. Door to porch was hard to open and close.

Overall it was a nice place to relax and get away. The cabin just needs a little upkeep and it would be a 10 across the board.

Thanks

Great view! Loved this cabin,perfect for 2. Could use some minor updates but all in all a really great cabin.

Cabin had an amazing view and was very neat and clean. The surrounding area was very quiet and serene.

As a professional in the Engineering and Architecture field I would like to point out just a few things to help you improve you future guest stay. The following does not diminish the pleasant stay we had.

-Bed is very noisy, but comfortable
-Deck should be pressure washed and treated with weather resistant stain or coating as soon as possible
-On site grill is non functional. Grill grate is 100% rusted through

The view from the cabin was stunning. Absolutely beautiful! We were somewhat disappointed when we called Saturday morning to advise the staff that the door would not lock behind us as we went to tour the city. We were advised the batteries were likely dead and someone would be sent to correct the problem. Upon our return the door was not repaired and our belongings had been left wide open the entire day. The hot tub water was green with moldy residue. Very disappointed for our romantic getaway.

This was our second time to the Overlook and while the cabin was overall clean, there were (and there was last time) massive amounts of dead bugs on the upper windows. While I realize that is a tough to clean area, the amount that is charged in "fees" should be plenty enough to have it cleaned. The mattress is very creaky and loud. And over all could use some sprucing up. There is some peeling paint. Hot tub panels put on half assed, etc That being said, we have yet to find a view this amazing with a semiprivate hot tub anywhere. And the bathroom is amazing.

It was snowing the day of check in. Thank you for letting us in early and I understand the reason staff wasn't to make it to clean immediately. The power was out and they had to use water from hot tub to clean and mop floors. I would recommend that you change your bedspreads due to Covid, they did not and took them out of the floor and put them back on the bed. I had to spray them with Microban. However, Raoul and his team were wonderful and checked on us, helped with getting our supplies up the mountain with is 4x4 and even had his team bring pizza and charcoal the following day so we could cook. We used the snow to keep our items refrigerated. We would like to thank you for crediting us one night and half of cleaning fee on our next visit. However, I would like to suggest that someone please check the hot tubs for cleanliness. Our was horrible, the crud around the edge was at least one inch thick. We scrubbed it the best we could. that was our biggest complaint, see how we called on three separate occasions before arrival to ask specifically about the hot tub and insure it worked proper and was clean due to my husbands arthritis . We have booked for returning on 11.06.2021-11.13.2021. We would like to ask that the hot tub be clean and ready for that visit. We are appreciative of everything. Thank you

Cabin was great! What a view! Couple of things that need to be addressed:
1. Please be aware that google maps takes you a back way in up the mountain on gravel/dirt roads/goat paths actually very scary ????make sure you take the route with Dolly Wood Lane, Upper Middle road on your left, that way is all paved.
2. The bed NEEDS a new MATTRESS and FRAME it SQUEAKS terribly you wake up yourself and anybody in the bed with you.
Loved everything else would reserve again if they put in a new bed.

This place was really nice I guess if I had any problems there was a good many flies in there but I still love the place

Amazing and cozy place ..

Great location...great cabin. There are a few areas of improvement, but overall satisfied.
Unable to use the hot tub due to floating caps and brown rings around the jets and water surface area. The bed had a strange smell, but a can of lycol changed that. Besides those 2 things...the cabin and the experience was great!

We stayed in the Overlook...the name fits. The cabin was clean, and in a great location. It only took about 10 minutes to get to the strip at Pigeon Forge and this cabin had the most breathtaking view. We had a tremendous thunderstorm come thru that knocked out power for approx 30 hours. With no power you have no A/C or water. While I texted and called (after hours) to ask if we could be moved to another cabin that had power I received no response. They said they couldn't give us a refund for the day that we had no power, but they did agree to provide us with a free night on a future stay which was acceptable. I would recommend this cabin to everyone.

The bed was a little uncomfortable and hot tub water seemed dirty but we didn’t use it. This was seriously the most perfect cabin ever! When we come back we will be booking here ! The view was perfect too.

The employees were awesome and the cabin was beautiful. The only issue we had was the hot tub was not very clean. We were going to have family come over for some relaxing time in the hot tub until we folded back the cover and saw the black "stuff" (it did not just rub off easily) around the jets and and return spout. The sides also felt gritty so we opted to not even get in and cancelled our ans with family. Everything else was perfect!

Absolutely beautiful! The view is stunning! The staff were nice and called to check on us during our stay to see if we needed anything. I would definitely use this cabin and this company again!

Love "The Overlook" cabin!!!!!! My girlfriend and I didn't really talk much because we were too busy staring at the mountain ranges. Our view was very impressive!!! I say that because here in Illinois we dont have that kind of view.... I did arrive an hour early and maintenance and house cleaning was giving our cabin the final once over. They said we couldn't go in unless they got approval from the office. Which they called and said it was ok. I had a drink on the patio and chatted with the staff. Very friendly staff and gave me some helpful advice and places to go. They also gave me a tour of the cabin. Which I appreciated!!!!! We only stayed a couple of days. But I will be a returning customer!!!! If anyone wants an impressive view? The Overlook is the cabin to have in my Opinion.....

Location of cabin was good - nice views. Wasn’t actually in Gatlinburg, but was still close to everything. Property itself needs work. The deck is falling apart and needs a good cleaning and restain - boards need fixed. Hot tub is great at night because you can’t see the age of it...during the day it all shows. Inside of cabin is nice - bathrooms and living space are great. Pool table was a good time! Bedroom needs the most work...old carpet that is stained made it instantly feel dirty. We wish it would just be hard floors throughout. Bedspread was dark and again felt dirty and made the room feel closed in. The only light in bedroom was over head - would have been nice to have a lamp. The mattress was terrible and the bed frame was so noisy. We did not have a good night sleep at all. We did see 1 cockroach in the kitchen ...good thing we didn’t plan to actually use the kitchen for cooking! The sofa bed is a joke - I wouldn’t let anyone sleep on that - not even my worst enemy. The washer/ dryer was nice to have - cabin has some good and bad points ...fix the bad points and this would be a great value cabin for 2-4 people.

We loved everything about this cabin!! The only flaw....you could tell the hotub is new but it does need a good scrub down, the brown rubs right off and maybe a new chlorine dispenser. Also the hotub was on sleep mode, my husband had to download the manual just to get it off that so it would heat up, maybe add some directions on how to do that? We enjoyed the hot tub every night we were there so dont get me wrong! The view was amazing and if you walked out to where your vehicle is you can see the fireworks from dollywood! When we come down again without our children we will definitely be booking this cabin again!

AMAZING!!! We visit Gatlinburg often, we've stayed in a variety of cabins however this was our first stay at The Overlook and it definitely won't be our last. My husband and I stayed here for our anniversary and it couldn't have been more perfect. The Overlook has everything you need, it is beautiful, romantic, comfortable and cozy. The location is great, it is close enough to everything yet you feel like you are miles and miles away from everything and everyone because this cabin is well off the beaten path and very private. It was ridiculously clean! My two favorite things about this cabin were the beautiful walk in shower and the amazing views from the hot tub. Some of the other reviews had us worried about the hot tub but we didn't have any problems with it whatsoever, it was amazing! I could have sat on that deck for hours and hours, so peaceful and quiet. We simply cannot say enough positive things about this cabin! We highly recommend The Overlook and we're already looking forward to our next stay there.

We loved everything about it. The view was beautiful. Can't wait until next time. Thank you so much. Melissa Erbele

Explanations / comments from above topics:

Check In 6 - App kept crashing (8 times) on my while trying to check in.
Cleanliness 4 - Floors were sticky in the main rooms. Trash can was gross. Bathroom was very clean. Hot tub needs to be scrubbed once in awhile. Although I believe it was emptied before our use, a detailed cleaning once a month would be recommended.
Amenities 9 - WiFi was great along with the Bluetooth sound bar for the TV. Never used the game floor. No negative issues.
Value 5 - After booking, we found out that there were other companies (Timber Top) and other cabins that were much more reasonably priced for virtually the same location and amenities. Furthermore, there was no online option for a Military of Veterans discount which I was unable to utilize.
Comfort 7 - Couch and chair in the tv room were great. Bed was squeaky and not in good shape. I had to assume that there was an issue with the in house AC and air handler was there one day but gone the next. And I understand that you guys make all attempts at improve our comfort by bringing in the temp AC units, but they were extremely loud especially the one in the bedroom as we slept. Furthermore, if the AC unit was not working, shouldn't I have been made aware so that I don't try and run a system that is not operating and potentially cause further damage?
Staff 5 - No opinion as we never met with staff.
Additional points of interest: The back door knob needs to be fixed asap as it is barely hanging on. Had the AC worked, the inlet receiver behind the couch needs some room to draw air. The couch should be pulled off the wall in some form to allow this.

Overall we had a great time. The view was absolutely amazing which is what i felt i was paying for above all else. The cabin was good but needed some additional effort for total satisfaction. I wish i was able to know the address before i booked so that i could determine distances to other places and potentially find a cabin that would better suite my needs.

the view and cabin was awesome. The deck, & hot tub needs replacement. Bed uncomfortable. But overall a good experience.

A very nice cabin has privacy and the view is beautiful Would defiantly get this cabin again

Most everything with the cabin was great. Only things I would suggest are making sure the deck was cleaner. There was leaves and sticks everywhere along with dirty table and chairs. The deck could use a staining too. But inside was clean and maintained. Would also be awesome if check-in was around 2 or 3, 4 is just late! Would stay here again.

Great place and beautiful view. The problems we encountered are as follows.
1. We killed over 10 roaches in cabin during our stay.
2. There were dead insects all along the base of the walls when we arrived.
3. Large ants inside cabin.
4. Hot tub was nasty.
5. The mattress needs to be replaced large indention make you sink to one side.
6. All the lower base boards outside under door and along that side are rotted and looks like it may be termite issues.
7. The photos of the cabin on the website are not a good representation of what the cabins current conditions look like.

This is a beautiful cabin with an incredible view however a few things need attention!! The beams on the house need some attention as boards are rotten out, the deck floor needs some refinishing, and the hot tub needs cleaned! Overall our stay was great and we enjoyed it a lot!! Would definantly recommend this cabin after things were fixed!

The Overlook is amazing! The cabin is excellently maintained, but the selling point is definitely the view. It is absolutely stunning at sunset. Pictures can’t do the view justice.

Our experience was awesome.The down fall is the bed.creeks,lumpy,unable to sleep in it. Owner needs to address that A.S.A.P. The fireplace was inoperable, called got a great response.Daniel was able to get it running in no time due to only needed a few sets of batteries.Howevet the next day I was walking taking pics etc,and found the old batteries on the ground thrown by the steps .How disappointing ! All in all a few extra towels. 2 people need more,I did laundry everyday to have clean towels to shower. I would recommend this cabin to anyone that isn't scared to drive steep hills,and windy roads.The view is unbelievable !

We had an amazing stay!! Enjoyed everything about the chalet... Very cozy. Played pool and over utilized the hot tub!! Would recommend anyone to stay here.

Most beautiful view of anywhere we've stayed. Love this place! Extremely relaxing! Love the loft area and the deck! Bathroom and shower are gorgeous! One thing that was an issue- the fireplace remote did not work because there were no batteries. We bought batteries and when we put them in the remote, they started getting extremely hot to the point I thought they would explode. We were able to figure out how to turn on the fireplace manually and enjoy it. Otherwise, love this place!

The best view in Tennessee & our family has been vacationing there for about 7 years now!! The Cabin was cozy but spacious enough for a family of 4!! Stayed 6 nights & enjoyed every bit!! Nearby shopping & restraunts.

Everything was fantastic. Thank you all for keeping the cabins so clean and cozy!!

This was the most gorgeous cabin I have ever seen! The cabin was fully stocked with clean beautiful linens and had everything we needed! I was so shocked that the ice trays actually had cubes in them and that the little arcade game that was there didn't require a charge to play. my husband and I had the best time here and will be coming back very soon.

The only thing that was disheartening was that the hot tub did not work at all. I was able to call after hours and a service man was there within 20 minutes. He was so friendly and very professional. It was such a bummer that we couldnt get it to work because that was the main reason we chose a cabin opposed to a local hotel. but, otherwise than that minor inconvienence, we had the best time!!!

Thank you for providing one night rentals as we are limited in our time being self employed and hav eyound children that we cant be away overnight for an exended time. That means alot to us especially when most other cabins are a 2 night minimal.

Best Blessings,
Heberto & Jessie Ramirez

Fantastic stay! The view was absolutely amazing. Cabin was very clean and wasn’t difficult to get to. The hot tub, pool table and mini arcade system went to great use during our stay.

We will be booking again soon.
Thanks!!

I asked several times if I could use the online checking and was repeatedly told no because this property had a physical key. When I did check in there was a keycode, so I should have been able to check in online. That was rather annoying. Also the directions were lengthy and not as precise as I had hoped. I was told that GPS does not get you to the property. Once I realized the cabin number was the street number gps worked great, brought me right to the cabin. Otherwise all was great. Bed was comfortable, spacious living area, and the game room was enjoyable. Provides a great view with little light pollution.

Very nice cabin with an amazing view I would highly recommend

Really enjoyed the stay and did not want to leave. Will try and reserve again.

Experienced water problems at the beginning of stay. We alerted Cabins USA of the issue on Monday morning, and it was resolved by Wednesday afternoon. The cabin was beautiful, with a great location.

View is fantastic! Would visit again.

Overall cabin was excellent.

View was wonderful and it was remote enough that you could not see another cabin from the back deck.

Lounge chairs outside dirty on arrival, unable to use without scrubbing , so did not use during our stay.

Hot tub is old and needs replacing, water stains make hot tub appear dirty, however, I believe it was clean. We did use it once with no issues. Prior review that said all jets do not work incorrect, you have to turn them on at each location.

Dishwasher stained and also needs replacing, old model. I washed dishes by hand until day of departure. Also, future guests will want to wash dishes prior to use first time, which I usually do anyway.

Both showers worked well, loved the bathtub.

Cabin was clean on arrival except the the above issues.

Lower level sink clogged up, would not drain, once we removed the hair that had it clogged, no issue.

I would stay here again and I think the value was good.

Note to future guests, there is no ice maker, you have to use ice trays and there is only one ice tray in the cabin.

I never had a reason to call for issues etc, I had already emailed about the hot tub issues prior to stay due to prior negative reviews, and was assured it was water stains and the hot tub was clean.

The good first. View was awesome but sun in afternoon will bake you. No way will you sit out there in the summer heat. Bed was really comfy. Deep bathtub and awesome shower downstairs. Upstairs pool table and game room awesome. Great view. The bad. Hot tub was beyond gross. DO NOT GET IN IT!!! It should be drained and scrubbed down. Have you ever been in a slimy brown scummy hot tub? Dishes were all dirty. Look at the silverware knives and coffee cups. We washed everything we used. Dishwasher is disgusting. Thats prob why all the dishes were dirty. We also did not get the cabin we rented. Was really not upgraded here. We really wanted a hot tub and jacuzzi. And clean dishes. No broom. So all the stuff on the deck came in cabin. Called for broom. They never sent one up. Had dirty floor all week. I am a first time customer here. Not a good impression. Going to use someone else next time. Unless i get a really big discount on my next cabin. You need to go look at those dishes and hot tub. GROSS!!!!

Great cabin. Awesome view. Hot tub needs attention. It did not appear very clean. Would have liked to use it but didn’t want to take that chance. Everything else was perfect. Had a great weekend and this was a great place to relax.

The view was incredible the cabin was beautiful .My gosh the bed was soooo comfortable and the shower was beautiful .The only thing was the dishwasher needs to replaced a long time ago it was so nasty.

This cabin is amazing with an awesome view. We spent the weekend for my wife's birthday on 3-11-2018.

Our overall stay was great. However, the hot tub needs some attention. It looks dirty. The jets aren’t clean, and the water looks murky. Maybe it is just a little dated. The shower in the bathroom is extremely spacious; however, the water did not stay hot for very long- 10 minutes tops. We had to finish up and rinse off in cold water each shower. The back doors leaked a little when it started raining, also. We woke up to find the rug soaking wet and a puddle of water on the floor by the doors. The view was great, and the cabin was very clean.

Absolutely loved this cabin.....way up on mountain so could see mountains skyline etc amazingly.....inside was awesome and comfy and loved the amenities like pool table and hot tub.....takes about 9 minutes to get up the mountain from main road to cabin....as far as getting what we paid for we got more than expected .....everything was freakin awesome we WILL be back to same cabin in the future my grade for the experience, view and over all feel of the cabin is an A+++

In June of 2017, I booked the I Don't Want 2 Leave cabin and had ZERO problems with the booking process. I registered with the pre-check-in process about a week and a half before arriving and once again had ZERO problems. However, the day OF my booking, I received a call from Cabins USA and they told me that the cabin that I had booked 6 months in advance (for my wife and I's honeymoon) had a surprising water issue and that we were going to be unable to live in it for the 4 nights that I had the cabin booked for. OK. My immediate question was, "What happens now?" I understand that a water issue is not the cabin company's fault. I get it. Don't get me wrong, the people who I talked with were VERY friendly and VERY apologetic. However, the solution to the water problem was to put us in THIS cabin (very nice) for 2 nights, another cabin for 1 night and then ANOTHER cabin for the 4th night. 3 cabins in 4 nights for our honeymoon. Our FIRST opportunity to live together and we had to be constantly on the move. NO extended check out was offered and NO EARLY check in was offered. On top of that, the 2nd cabin that we stayed in was not available at the 4PM check in time because the cabin had yet to be cleaned. The 3rd cabin for the 4th night was 13 miles off the beaten trail and again NOT a part of our plans.

I don't have a bone to pick with the employees that I spoke with. Once again, they were very kind and considerate. However, I do have a bone to pick with the management and the company itself. NO priority was made for my wife and I. NO extra accommodations were provided. NO gas vouchers for the extra driving. NO coupons or vouchers for different events in Pigeon Forge. NO apology letter from the company. Really NOTHING extra was provided for the honeymooning couple who was spending their first nights together in 3 different cabins over the course of 4 nights. We had to pay for extra gas that we were not expecting to pay for. Tuesday, we had to eat out which we were not expecting to. Wednesday late morning and early afternoon we had to drive around and find things to do which also cost MONEY that we were not expecting to spend.

Again, no complaints on the staff or the cabins itself. Just not really impressed with the "service" that was provided to the honeymoon couple that got the shaft end of the stick. I do plan on recommending the cabins, but definitely NOT the company. You can take this review as a warning for, "Just in case your booked cabin has technical difficulties, you probably will be playing musical chairs with the cabins and won't be offered any extra accommodations." But hey, it's Pigeon Forge!! Beautiful place!

Upon entering the cabin, we found out the alarm was set and blaring! We did not have a code and had to call customer service. Then the fireplace wouldn't light. So I had to call customer service again. Someone was out within the hour. The man was very nice and polite. He apologized and said that the propane tank was empty. This was Thursday night. As of Sunday morning the tank was not filled. So it was really disappointing that in The Overlook which was supposed to be the romantic honeymoon cabin, that we couldn't even enjoy a fire. On the high window ledge that you can see fromthe loft there were tons of dead flies and other bugs. Then there was the issue of the hottub not being up to temperature when we arrived well after the 4:00 check in time.

Overall we had a terrific time, the cabin had themost amazing view and we could here the train from Dollywood. It is kind of sad that The added administrative fee and cleaning fee are specifical ly added to the price and they were the most disappointing areas. The hot tub should have been up to temperature upon a 4:00 arrival time, The propane tanks should be checked on a per checkout basis, and the window ledges should be cleaned frequently.

My husband and I had a wonderful time at The Overlook cabin. The view is absolutely breathtaking! The only complaint that we had about this cabin was the hot tub. It really needs to be cleaned. It was really dirty and only a few jets actually worked. But other than that, our stay was wonderful and we couldn’t have picked a better cabin to stay in. We will definitely be using Cabins USA for future trips to Pigeon Forge!

Great views, cabin was clean and modern. Overall very nice. Some minor irritations that if addressed would make this a perfect get away.
A better heads up on what amenities were not being provided would be helpful. No coffee, no hair dryer, no codes for wi fi , no explanation on how to operate fireplace, how to turn off alarm on entering, not enough toiletries ( no shampoo no tissues) , more towels, GPS was needed to locate, directions provided would be better with a map.
Very scary ride in dark do not suggest trying to return after dark or if any fog.

Given all that we liked it a lot. Just some suggestions for improvements

What a VIEW! I can't get over how beautiful the location was. The Cabin was up to par, very cozy and many things to do such as play pool, watch on demand by the fire place or sit in the hot tub on the deck overlooking several mountains and pigeon forge. I must say the only thing I was in of were grilling utensils. Other than that it was a great property.

I've visited Pigeon Forge area for many years, this is the best cabin I've stayed in. The only issue I had was the sofa sleeper was very uncomfortable but we resolved that by just sleeping on the couch and in the recliner. Awesome view!!

Only issue we had was that the hot tub didn't heat up like it was suppose to. Didn't get hot until our check out day and by then it was to late for us to use it. Was one of the main reason we chose this cabin. We still had an amazing time though!

Loved everything about this cabin, the view is mind blowing and we will definitely be staying at this cabin again in the future!! Only thing i would change is getting rid of the white lawn chairs and put back the red sofa, the chairs took up too much deck space!!

My wife and I LOVED the cabins location and view!!!! Very Nice! The cabin was really clean and had everything that we needed thru our stay. The only complaint that we have was that the toilets and the hot tube appears to be stained from the water and the back door going out to the deck was hard to open and close.
We would defiantly stay here again!!

The road up to the cabin is very windy but the views made up for the drive. we had hot water issues but that was fixed very quickly. very nice cabin .

We stay with Cabins USA 3 to 4 times a year, but this cabin has by far been our favorite. The kids loved the game room, of course we enjoyed playing "Pac Man" as it is something we grew up playing. The view is to die for!!! We can't say enough about how great the cabin or the company is!!!

My husband and I enjoyed our stay at The Overlook. It was very relaxing and nice and clean cabin. But the cabin did have problems with the water being muddy and a odor at the upstairs loft bathroom and the jacuzzi. We were unable to use the jacuzzi. We are planning to come back next year and we would recommend it to friends to stay at Cabin USA.
Thank You
Candice

We loved staying at the overlook it's our second time using cabins USA. And for our second time we ending up getting married!!!! Our only complaint would be the lack of pots and pans etc. But other that we will see you next year!!!!!

The cabin was almost perfect. The only complaint, the only things that kept it from a perfect stay was the hot tub. It was dirty and old. Only a couple jets worked. And the second thing was the toilet wasn't properly cleaned upon our arrival. The view was magnificent. So for that reason we would reserve this cabin again .

Enjoyed our stay at "The Overlook". The location was terrific, close to Pigeon Forge but also very private. The bed was very comfortable. Entire cabin was very clean. The hot tub on the deck is older and the all the jets did not properly work. The view was amazing. We did express check-in as we were arriving around midnight. Key code and directions were received via email the day before arrival as instructed and the directions were spot on. We would stay at this cabin again!

Great place view was very good would go back maybe try different cabin for another experience

The Overlook was a beautiful property! The drive up was scary and steep but worth the drive up. The view is amazing. The cabin was spotless and truly a honeymoon cabin. Th master shower and tub was awesome and we enjoyed the pool table as well in the loft area. The hot tub is a little dated and the jets barely functioned. That needs attention. We had issues with the air doing our stay but Maintence was there within 2 hours and super friendly and nice. He was a pleasure to talk to and super professional. The master bed was so comfortable and overall, I recommend this cabin to so many couples. I had a lovely week stay here and would truly come back. The staff at Cabin USA was nice as well Kim called to check in on us after the 1st night and they all were very friendly. Thanks for a lovely stay

I'll remember to bring my 4X4 next time instead of my wife's stick-shift. The climb up to the cabin was a bit tricky at night in the rain.
The view was spectacular. We wished that the weather had been more accommodating, but you take what you get.
We'll definitely be back.

Of note... when doing the early check-in process, please make a note somewhere that the full cost of the cabin will be charged immediately. I was unaware of that when I selected that option.

I really enjoyed my stay and the view was beautiful!!!...

Everything was clean, very comfortable. We had one issue with the shower not having hot water, which was fixed very quickly.