Guest Reviews

We have learned a valuable lesson. This cabin is on a hill with LOTS of steps inside and out for five women in their 70s. It was nice inside, but was lacking on items in the kitchen. The microwave must have a short as it worked sometimes and sometimes not. Also, not enough towels and wash cloths for five women for multiple days. We did laundry twice.

I was told that I would receive a text at our check-in time. I did NOT. I drove to the office and the young man said "The computer says it was sent to you". He asked to see my phone and went all through it only to find that I was telling the truth and it was NOT on my phone. Glad I did that.

I guess we are spoiled with other Air BNB and places we have stayed. Not awful, but would want to see a true picture before booking again.

The location of the cabin was not far off of the parkway. The only complain about the cabin is that it needed some work done. There was a lamp that didn't work in the spare bedroom. Some of the tiles were broken in the bathroom and other minor things. Overall the cabin was very clean and would highly recommend cabinsusa.

Your cabin was fantastic. It was exactly as you described it and we would recommend your cabins highly. Unfortunately it was not clean. Foot long spider webs hung from the bathroom lights, dead bugs on the bathroom floors, and dust on furniture, mantle and all doors was thick like it hadn't been cleaned in awhile. The shower liner in the shower stall was covered in mold. I cleaned the dust and bugs and replaced the shower liner as I didn't want our time wasted with maintenance.

Two problems having to do with maintenance were the board covering the jetted tub's electrical access which was not attached so the board kept slamming on the tile floor. I put a backpack against it during out stay. The main bathroom had 2 floor tiles which lifted when you stepped on them lifting the toilet off the ground.

You have such a wonderful place, but needs some real cleaning. I still would give you 4.5 stars because the cabin was magnificent and the cleaning issues can be fixed so easily.

There were a few maintenance issues but your staff resolved the issues quickly. Nice property but needs a little attention. Tiles in bathroom around toilet coming up. Sleeper sofa downstairs really needs to be replaced. It was horrible just sitting on it. Minor fixes and this cabin is top notch!

Snuggled Inn is a great cabin that mostly met our family's expectations. The only negatives were the heat was set on 53 degrees and took a while to heat up, I couldn't find sheets for the pull out sofa, couldn't get the fireplaces to work. The new verification system at check in was different and difficult because we weren't using a personal credit card, but Chris was super helpful in navigating the issue to help us.

Overall the cabin was great, great location and the pizza place and convenience store being walking distance was very convenient.

The furniture needs attention. That would be the only negative that would prevent us from booking this property again. The pool table is falling apart, the chairs in the dining area have loose legs and the sofa downstairs sinks when you sit on it.

Once the furniture and pool table are addressed this cabin would be a 10/10. We loved everything else about it!

We had a great experience with CabinsUSA and the Snuggled Inn. As others have stated, the couch in the lower level family/game room is a little more worn than the one upstairs; however, I understand that to be the case with rentals. In typical Goldilocks fashion, the bed in the primary bedroom was a little stiff for our personal liking yet I know if my father had been there he would have found it perfect. The hot tub was clean, at temperature and wonderful to enjoy after long days of walking and hiking when you're not accustomed to it. Convenient location for everything we had planned. We would definitely return again.

The cabin was very clean and spacious. I enjoyed the poo table and the hot tub. The view was great and the area around the cabin was well cared for. The staff that I spoke to were very friendly and respectful in all of our conversations. I have already recommended this company and the cabin to several of my friends because it was close to most of the places that I wanted to see and actively that I was interested in. I thank you very much for an enjoyable stay.

The cabin was clean , fully stocked with toiletries and kitchen items. Two refrigerators was nice , one upstairs and one downstairs. Bathrooms were clean and Bedrooms were nice and clean . It may be time to get some better pillows . There was an odd odor in the cabin. We sprayed Lysol the smell did not go away . Other than that , the cabin was nice! The front desk people were friendly! We enjoyed our stay !

Thank You !!!

Our stay was great, nice location, cabin was very comfortable. Bring your own pans if you plan to cook a lot. Only compliant would be it needs some dusting, the ac vent and the fans. I would recommend again overall!

Overall was a nice place to stay. The couches definitely need to be replaced and are not comfortable at all. I also had the shower go out and 2 days we waited. One day they came very late and we're supposed to come back the next day but never did. One of the toilet holders are very loose and the shower rod in the other bathroom is loose. Little things make ur experience memorable or not. If they want to get better reviews they need to pay attention to the little things.

We go to Pigeon Forge every year and this was definitely my favorite location that I've ever stayed. The cabin was clean and very comfortable. The only "complaint" I would have is the pool table needs fixed or replaced. Other than that everything was perfect! We look forward to staying here again!!

We love booking with cabins USA. This cabin looked really nice when we booked but a few issues came up. The hot tub was not on when we got there as they usually are. The breaker next to the hot tub was tripped. When we called in to tell them that it was not working they instructed us on how to fix it. They should probably put a sign up telling people this as it sounded like a known issue. So one night not being able to use the hot tub. That night I went to use the jacuzzi. Same issue.... breaker.... behind the master bed. Again should probably put a sign up. TV downstairs did not work. Fireplace upstairs did not work. Couch upstairs is in horrible condition. Great location if you want to be near downtown pigeon forge. Pizza place down the hill was delicious. We will not book this cabin in the future.

I loved. The cabin and location the company was great to work with. Th. Cabin it's Self Seems to need a little TLC the pool table was very broke down
only 2 of the pool sticks had tips on them.
The furniture was. Pretty broke down
There Where severl spots around the cabin that had damage It was all Mostly cosmetic .
the water filter in the fridge said it needed changed
Two of the burners in the stove did not work
Pots and pans. Where in really rough shape.


Over All we still enjoyed our stay and liked how convenient it was that we where close to town!

New mattresses would be great, the beds are very uncomfortable, and a larger TV down stairs where the pool table is.

This was my 3rd time to stay at Snuggled Inn and 5th time at a Cabin USA property. We love the ease of checking in and location of this property. We look forward to going back next December.

We got a great price on this rental. We couldn't have asked for a better location. But the couches were absolutely shot with stuffing coming out of the back of the cushion on the upstairs couch. We felt like we were sitting on the floor. Both couches desperately need to be replaced as does the blind on the door leading out to the hot tub. The mini blinds were all bent up and looked terrible. There were quite a few light bulbs out. We spent all of our time downstairs since there was no bathroom on the main level. We will continue to rent from CabinsUSA but would not choose this cabin again.

Great location, close to everything. Jacuzzi tub in master didn't work but nice big tub. Big enough for two people. Jacuzzi outside was wonderful. Would recommend replacing couch on bottom floor because springs are falling thru and putting a memory foam on mattress in master bedroom.

The cabin was in a good Location. Only complaint we had was there was only 2 wash cloths in the cabin for four people to take baths. The furniture on the up stairs floor needs to be updated the Coach cushions are tore and will not stay on the couch.

The location was the absolute best! The cabin was very comfy, everything was nice as always the only problem I had was there were ants in the kitchen. I reported it and someone came to handle the problem! That didn't ruin our stay, I'm sure we will be back in a few months!

We loved the customer service with Cabins USA! This is in no way anything negative with Cabins USA. They were super prompt and friendly with any concern. The cabin itself was beautiful! We loved the location and how CLEAN the cabin was! I appreciated that! I'm a germaphobe and have to wipe EVERYTHING down before I can feel like it is clean! This cabin was the CLEANEST cabin I have stayed in! We have stayed in cabins before that weren't cleaned very well and I never felt comfortable after that. So for the cleanliness I will give a 10 out of 10! The amenities were a little less than desirable. As I was reading the reviews from 2020 I assumed things had been updated per the complaints. Unfortunately, they weren't. The couches are still in need of replacing. The table and chairs in the upstairs are still in need of replacing. The chairs are close to falling apart! We never sat at the table. We didn't want to be the ones to break them. The dishwasher gave us problems where the detergent wouldn't come out of the pod to clean the dishes. There was rust in the dishwasher which says it is aged. We won't be staying here again unless they start taking the customers complaints seriously. The hot tub messed up while we were there. Cabins USA quickly sent out a tech to fix it but it couldn't be fixed in time for us to use again before we left. Their customer service is 100 percent in my book. We will definitely use them again!

Cabin was very nice and really liked the pool table and hot tub.

The cabin was beautiful and in a great spot in town! Close to a lot of attractions and easy to find. Would highly recommend the cabin. And another plus was the cabin was pet friendly!

The only issue I had was with Cabins USA, once I called and asked to verify the address because the Google map link that was provided in the check-in process email was broken and the representative states, "Our links never work, you'll have to follow the directions from the office. GPS doesn't work in the area." On a side note, Google maps worked in the area and it was just a one word out of place on the address. And then we called shortly after we arrived at the cabin due to a sewage smell on the lower floor and the representative stated they would address it when we left that following Monday.

I enjoyed my stay at the cabin very good location secluded and close to everything as well. The furniture is a little dated and should be replaced because it was torn .

Directions need to be updated. Is third cabin on right. Directions say it is second cabin on right. Mattress on beds are hard. Couches need to be replaced. Is difficult to lock door from outside.

This is the third time we have rented cabins from Cabins USA and we again were extremely happy with the choice. We have stayed at the Changes in Latitude, Sundaze and now Snuggled Inn. The Snuggled Inn like Sundaze is centered perfectly and only a sort distance to the Old Mill, Margaritaville, Islands entertainment and Dollywood. There are plenty of shopping options nearby to include a Food city and a small convenience store at the entrance to the community. I have found the Cabins listed at Cabins USA to be of great value!

The cabin is spacious and configured well. The kitchen was spacious and had plenty of tableware, cookware and appliances.

We will most certainly be back!

We had a very nice stay at Snuggled Inn, with two exceptions. 1. our son and his family were in Sundaze, up the street. They had two beds upstairs with no blankets. they called your office to ask for replacements and were told the blankets were there; not true. I gave them two blankets from our Snuggled Inn cabin . It was much later that night that they received the requested blankets. It seems to me that if the customer says there are two beds without blankets, there should be no arguments (which your people did). Just get them two blankets! 2. Once we checked in and did a walk-through our cabin, we went through the process to connect to the WiFi, which it did. But we were not connected to the Internet. I called the office and was told a tech would stop by. Great, but it was dark before he arrived (not that we waited, we were told they could enter on their own). After a while, he realized that the router was not plugged in, and shortly thereafter we were up and running. I believe he made a quick call to the cable company and they reset everything. Just not very speedy service.

As you can see, both issues could have been handled a little quicker and perhaps with a little more personal "care". We did enjoy staying in the cabin and would recommend it.

Overall it was a great cabin. Only three complaints. I understand that as a pet friendly unit, the owners may be hesitant to replace the couch and chair.. however the pull out mattress is nothing but springs wrapped in fabric at this point. It is unacceptable even for small kids. Three of the dining room chairs had loose legs. I tightened them myself and they held up, but one of then is missing a screw. Lastly, minor detail, the kitchen had no baking pans or oven mitts/hot pads. Other than that, we were really pleased.

Cabin was in a great location. We did have some issues most of them were addressed the next day. Master bedroom was very cold, draft coming from the bottom of the jacuzzi tub, one of the chairs legs at the kitchen tables was extremely loose. Other then that the cabin is very nice I would book this cabin again.

I've stayed with Cabins USA twice a year for at least the last 10-15 years. Always a great time and rarely have any issues. When I do, they address them immediately and have generally great customer service.

I love this cabin, it is our first choice from now on. Already have it booked for next August 2021. I referred a friend and she will be in that cabin in a week. Perfect size, location and it smelled really good when we walked in. I was very happy with this one. This is our 3rd time staying with Cabins USA and they seem to have the best deal and nice cabins. We will book this cabin from now on. All around perfect for us.

Loved the location. It was very convenient. I did not love the fact that this two story did not have any form of bathroom on the first floor. The cabin was very clean which was a big plus for.me. The downstairs sofa ( where we spent most of our time) needs to be replaced. Loved having a mini fridge downstairs as well as a washer/dryer. Would definitely stay in this development again if I could find a cabin without so many stairs!

The driveway was way too small and fits only one car. Unfortunately, by the time we arrived to our cabin our driveway was already accommodated by another huge GMC car. So, we had to park our van way too far away.

The cabin had no hand soaps or body soaps which was very uncomfortable. I made sure to call the cabin before reaching and they mentioned that the cabin would have toothpaste, body wash and everything as we would have in our home but we did not have any facilities. Other than that, hot tub was spacious enough for 6 people and the cabin was big and decent. Would recommend it

Really enjoyed our stay and would definitely want to stay at Snuggled Inn again. I did want to mention the hot tub did have a leak which caused the water level to go down pretty good and wanted someone to be aware. Enjoyed our vacation!

Wonderful location, Very clean cabin. I agree with the other reviews the downstairs couch needs replaced not comfortable and feels like your going to fall thru to the floor. Beds are very nice and comfortable and hot tub is amazing. Bathrooms are very clean and up to date. Hand rail on the steps to the cabin needs tightened but other than that Great Place would rent again.

We have stayed with Cabins USA for years...this was the best location of a Cabin that we have stayed in!! It was convenient to Dollywood and wasn't on the side of the mountain, which I loved!!

Trash was stuck in the ice maker. Bar of soap left on the bed and the couches are very worn out. You could fall through them. Everything else was very nice.

Our cabin was nice, clean and the surroundings were quiet. Space was ample for a family of 5 and the property was pet friendly. The location is easy to get to and is close to a number of attractions and shopping in a Pigeon Forge. We however would prefer a location in the woods or on the mountain gm for the ambience but they were all taken.

It was next to impossible to reach anyone in the office over phone when I was trying to make a reservation. Same thing while trying to checkout over phone. TV Remotes in our cabin weren’t working. Overall it was a decent stay.

Snuggled Inn is a cute little cabin in a great location. The resort is less than 5 minutes from dining and shopping in Pigeon Forge and less than 15 from Gatlinburg. Within the resort, this cabin is right by the pool which was great - we could walk there with our kids. Hot tub worked fine, no issues, and has a nice resort view at night. The cabin has new flooring downstairs and updated kitchen upstairs. The bathrooms are clean and updated. All of the appliances worked except the TV remotes. We brought a streaming stick and were able to use it on the cabin’s WiFi without an issue. The cabin has plenty of storage but no hangers in the closets, so bring your own if you want them. We were short on towels when we arrived, and Cabins USA brought over plenty the next day, which we appreciated.
The only issue we had is the furnishings in the cabin need an update. The downstairs sofa sleeper is broken to the point you can only sit in one corner without falling through the gap between the back and the seat (no joke, you can see the floor through the hole). This couch is not usable for lounging and definitely not for sleeping. The throw pillows are kind of dingy too and didn’t seem clean, same with the bedding in the second bedroom. The cabin is also pet-friendly and while we did not bring a pet, there was a faint, vague smell of animal urine in the downstairs living area especially in the mornings for some reason. This cabin was a nice place to stay and will be even nicer if the animal pee smell and furnishings are taken care of. You couldn’t ask for a better location!

This is the second time we have stayed at the Snuggled Inn property. The location is perfect for us and the amenities are exactly what we need. However, we were a bit disappointed with our experience this time. Upon checking into our property, we found a very strong smell of cigarette smoke in the master bathroom. This property does not allow for indoor smoking so we were left feeling frustrated that we had to deal with this smell during our stay. The master bed seemed like it had seen better days. My husband and I felt like we were going to fall off the sides of the bed each time we slept in it. The pillow in my son's room had a large rip in it and the stuffing continued to fall out all week. The most unfortunate and challenging issue we faced was with the air conditioner. Upon arrival, we set the thermostat and it seemed to take a long time to get cooled off. For most of our time, it seemed to work okay, however, the last evening we were in the cabin, the temperature spiked up to 84 degrees without changing the settings. I am eight months pregnant and our son is 2 years old. This was certainly frustrating and something I wish we did not have to deal with. We really like the community of cabins in the Bear Cove Falls area, however we may be looking at a different property for our next stay in the future.

We have stayed in Snuggled Inn several times over the years. The cabin location and the "Express" check-in/check-out process with Cabins USA are two of the main factors that keep us coming back. On this trip the cabin was extremely clean, the kitchen is well supplied, all lights work, the hvac was perfect, the TV's worked fine, the beds were comfortable, the wifi worked great, the Pool Table is a nice touch. Plus being a Pet Friendly cabin allows us to bring our Boston Terriers with us on trips. Really have no complaints, what so ever, about Snuggled Inn and/or Cabins USA. Looking forward to returning to Snuggled Inn again in the near future ......

We had such a wonderful stay at "Snuggled Inn". Everything was very clean and entire rental process could not have been any easier.

Our only complaint was that the time went by way too fast, but that's just the way it works when you're relaxing and having a great time.

This was our second stay with CabinsUSA, and we will definitely use your company again in the future!
THANK YOU!!!

Cabin was beautiful and in a perfect location. Staff was friendly and took care of any issue we had immediately. I would stay here again and I would recommend you stay here.

However, for the more picky travelers, the cabin could use a deep clean and updated furniture. Additionally, the sink in the master bath backed up and had to be fixed (taken care of quickly), a couple minor issues ie broken chair leg on a bar stool, blinds had a couple cracked, the volume on the remote didnt work. All minor but could be annoying for some travelers.

Lastly, the cabin sleeps six but only has coffee cups and dining sets for four. This means you'll have to wash dishes every day of your stay if you have more than two guests.

Overall a positive experience though and I will return.

Great cabin and great stay. Felt very homey!

For your use:
Bathtub in main bathroom. Standing in ankle deep water while showering. Took at least an hour to drain.
Sinks in bathroom with jacuzzi drained slowly.
Front door and rear door need adjusted to close correctly. Will eventually damage door or frame.
Under couch should be cleaned. There was a breast pump accessory and an old sucker stick. Amazing what grandkids find.

The man who came to clean the hot tub was exceptionally nice and a hard worker.

The cabin was in a great location with the parkway only being a few minutes away and very clean and taken care of I would definitely stay here again.

While my review is high based on the questions asked, I have real reservations and withhold recommending the property. #1: Whoever designed these cabins is an IDIOT! Two floors with entry, kitchen and LR on the top floor and all bathroom facilities on the lower level! This means that most often you will have to descend steep steps to go pee (or anything else) -- not good for children, older adults, and any who have physical difficulties with steps. There is plenty of room for a half bath on that first level -- why limit the utility? #2: While pretty clean and comfortable, there were just too many things that show the standard potential problem areas are not routinely checked. We had a fire alarm begin chirping once every minute, driving our dog crazy and essentially driving us out of the cabin. It only took them two hours to get a person to change the battery, but not fun meanwhile. Also, the MBR sink was very slow draining -- no one is checking to be sure the routine is working properly. The sink would fill with perhaps soapy water and took minutes to drain. These are routine things that should never be allowed to interfere with guest enjoyment of the cabin. And lack of a bathroom on the main floor!!?

Snuggled Inn is a beautiful property very near DollyWood. It is also close to the parkway as

I would recommend, to the owners of Snuggled Inn, to replace the sleeper sofa and chair on the main level, replace the iron and ironing board, and replace the grill. Our overall experience was good except for these few issues. My boyfriend and his son could not sleep on the sleeper sofa bed due to the mattress being horrible. My boyfriend slept on the couch downstairs and his son slept on the floor. The iron leaks water onto clothing and the ironing board creaks and needs to be updated. The grill fell over when my boyfriend placed a pair of shorts and a towel on top of it. We had to go out and buy a portable grill to cookout Saturday night. I was born and raised in Pigeon Forge and worked in the cabin rental business for 6 years. However, this was the first time my boyfriend and his family have been to Pigeon Forge. While the experience could have been worse, it wasn't that great of an experience as far as sleeping conditions for him and his son. The staff at CabinsUSA was definitely friendly! We would stay with the same rental company but not the same cabin unless these issues are resolved. Thank you.

Tbis is our second time staying in the Bear Cove area. This cabin is perfect for a family vacationing in Pigeon Forge. Very close to everything, yet, nice quiet location to relax. I would highly recommend this cabin and Cabins USA to anyone.

clean, roomy, and location was great.
pull out couch was horrible to sleep on
wash machine wouldn't spin out.

Snuggle Inn is a beautiful & comfortable cabin , it has a great location. I believe rental price could have been lower . thank you for having a pool table & jacuzzi. Also thank you for allowing my service dog to be with us , hope when we’re in area again we’re able to rent it . As a suggestion Been a wood lover , the outside rockers & table should be treated so it will last longer .
Sincerely,
Mirtha

We had a great time at Snuggled Inn! We felt so at home for the 5 nights we were there. The location is spot on too! It was also super convenient that there was a little store and pizza shop by the cabins, within walking distance. We did have a hiccup with our washer and dryer, it just stopped working. Chris from maintenance was so kind and helpful for us and didn’t mind coming out late at night.
We will definitely be staying again with Cabins USA!

Enjoy our visit at Snuggled Inn.

The cabin “Snuggled Inn” awesome! This was our first time ever staying in a cabin and let me just say we will be back again next year! The only issue we had was the jacuzzi tub.... The jets in it didn’t work at all!! The furniture was also a little out dated BUT everything else was wonderful, including the friendly staff!

This is our 2nd year here at Snuggled Inn. We appreciate the fact that the owners allow all pets not just dogs..We travel with our senior cat . The cabin was clean and smelled clean. Check in and out is so convenient and phone personnel is very friendly. If I had to complain about anything it would be the lack of kitchen dish cloths, kitchen towels, and no pot holders . A very small complaint..lol.. I'm sure we will return. New flooring on lower floor looked nice.

Need bathroom upstairs. Need new couches because they sink in low. I think if we pay $80.00 for clean up, we shouldn't have to do most of the clean up the cabin ourselves. The refund policy needs to be redone, especially for emergencies.

It would be nice to have sheets that actually fit the bed and the directions need to be updated. Our directions stated 2nd cabin on the right and it was actually the third cabin. Felt very foolish trying to get into the wrong cabin!

Overall the cabin was good. The location was ideal. The issues that we had were the cabin was not cleaned when we arrived. Dirty towels were on the floor, the bathtub was dirty and the dishes were dirty. We called and the cabin was cleaned that evening but it was still an inconvenience. The other issue was the sleeper sofa was very uncomfortable. It was so bad that we had to sleep on the other couch and floor. A new mattress is needed very badly.

Location is very convenient... if you want privacy probably not the best choice location... but it have kids it’s great right next to resort pool. Bed in 2nd room a little worn but I didn’t lose sleep over it... over all we love Cabins USA and snuggled inn❤️

Great little place other than up stairs couch and chair needs replaced. Cushion on couch was busted open and springs coming through. Plus mattress on couch bed was unusable springs where coming through. The rest was great.

This was the perfect place for our family vacation and visit to Dollywood. It was clean, comfortable, and close to everything we wanted to do.

House is outdated but in amazing location. Cleaning crew needs supervision they did a lousy job!!

This was a beautiful cabin and was very clean. The location was perfect. We were close to everything. This was our first trip to Pigeon Forge in 20 years and we enjoyed the cabin so much, we are already planning our next trip.

The cabin was good. Perfect location, nice rooms, but I have to agree with others the beds need to be updated; very hard and uncomfortable and the bedding needs to be updated. Visitors should note there are many stairs. It would have been nice if there was a bathroom on main floor. It was a short drive to dining and shows. There is a coffee maker, but no coffee filters really?!!? There were plenty of towels. We had a good time, but many things could be improved especially at these rates. If I am paying a cleaning fee I expect the place to be clean. Dusty in areas, ceiling fans too and mold in the shower. Damage to the flooring and dirty baseboards. The pool table is a nice touch, but the pool cues are worthless; need new tips. The hot tub cover is old and has big dips which hold rain water. A covered deck would prevent this problem. It was very difficult to remove the cover. Great view of the pool, but... I understand it is off season, but we did not enjoy looking at the green water.

My stay at Snuggled Inn was very impressive....the location was beautiful & so was the cabin. It was everything I could imagine. The only complaint I have was that there was dog hair everywhere in the cabin, just thought housekeeping could have vaccuumed the sofas & chairs & rugs better & also on top of the pool table. But other then that I Loved It & I also want to say thank you to one of your Managers her name is Melanie she was very pleasant & helpful & I appreciate her services..... Looking forward to my future stay with you guys again!

Great Cabin!! Great area!!! ! We going back this year. Since we like it. not due to the same Cabin since Is a little expensive but worth it. Cleanliness have dust on corners, shower have mold is some spots. The floor it was not properly clean have a lot debris in the between the wood floor panels. They charge 60.00 for cleaning but the personnel in charge of cleaning is not doing his job. Dinner table have 2 chairs have their legs loose.

Wonderful location. Had a great time. Been with Cabins USA many times and will continue so. Cleaners need to make sure the microwave is cleaned and wipe the stove better. Only minor tho compared to our wonderful stay. Thank you!

In general all was good The couch with fold up bed was not great. Mattress needs to be changed.

Really get tired of cleaning the cabins. Two years in a roll. Did not have to clean this cabin as much as last years.

We enjoyed our stay for the most part. This is our 2nd time staying in Snuggled in. The only complaint's that we have is that the beds were really uncomfortable all together. Mattresses were thin and hard and the comforter was really thin and uncomfortable. Also, there was no fitted sheet or any sheets in general for the pull out couch upstairs.

When you use Google maps to find the check in office it takes you to some random parking lot in a strip mall. The office is actually located near Wonder Works, so don’t go down toward the Island to find their office. Other than that, everything was exceptional. The cabin was beautiful and ridiculously clean. We all had a wonderful time.

We loved everything about the cabin. Beautiful, quite, roomy, and location. The only downside was the cooking pots and pans. Desperately need some attention. The small skillet was not only dirty but crusty burnt dirty, the only other skillet was not much better. I wasn’t expecting the cooking utensils to be that minimal, and that bad shape. Other than that we loved it all.

The cabin was fine. More detailed pics would have been helpful didn't realize the back deck had no covered roof. A new set of pots and especially pans would be nice. Overall the cabin fitted our needs.

EVERYTHING WAS AWESOME. LESS THAN 1 MILE TO PARKWAY.

This was the perfect set up for us. We had a great time in the cabin. My only suggestion would be to put trash cans in the bedrooms. Other than that, I can't think of a thing I would change. Check out was super easy.

For the Cabin to be pet friendly I was very pleased with how clean it was. It does need to be sprayed for ants inside and outside though. Other than that we had an amazing week!! Will definitely go through CabinsUSA again, and love Bear Cove Falls area!

Had a wonderful time and plan to come back every year.

We loved our visit to Pigeon Forge especially this cabin! It was my husband and I and our 4 & 7 year old girls. The cabin was perfect! SO clean and all amenities that we needed to have an awesome stay. The only reason I gave a 9 for cleanliness was the ceiling fans in the bedrooms need cleaning (we are fan lovers :)). The location was great for Dollywood and all of the other adventures that we set out on. I'm already looking into booking again for next year! The only thing I would do different is maybe choose a cabin with a better view overlooking the mountains....other than that I was floored at how beautiful everything was. I read a TON of reviews before selecting a cabin which worked out great. Thank you CabinsUSA! We will definitely book through you in the future!

We loved our cabin!! I had my four boys with me, and they had a blast. We loved how open it was!! Although I didn't mind, my mom had some trouble with the stairs , she has health problems, it would have been a little better with a restroom upstairs. Hot tub was awsome! The only thing that threw me off was the photos make it apear bigger, I was just a little taken when I walked it. But I would defiantly go through this company again, with maybe a better view .

Snuggled Inn is a beautiful cabin. The only down fall I have is there was no bathroom upstairs by the sitting room/kitchen. If you were coming and needed to use the restroom you had to go downstairs. The Chair on door level needs replaced it is falling apart.

Thanks to Cabins USA for providing us with such an amazing cabin! From the moment we walked through the front door, we realized that we were truly "snuggled in." The cabin provided everything: roominess, cleanliness, security, comfort, convenience, and entertainment. With flat screen TVS, a pool table, hot tub, grill, high end appliances, king size beds, a deck with wooden rockers - we really found little reason to leave the cabin. We were steps away from the outdoor pool and a large outdoor fire pit. We extend a special thanks to April for her professionalism and assistance at checkin. We WILL return and book our next cabin through Cabins USA.

Everything was wonderful. Overall it is the best cabin we have visited.

The cabin was lovely, decorated for Christmas, we loved the hot tub. It was close to the strip which was good. Our only drawback was the stairs and the fact there was no bathroom on the upper level, we are older so the stairs were a slight problem. We loved the check in and out process very quick and easy. We will definitely stay with Cabins USA again but will probably request a cabin without stairs. Thanks so much for a lovely stay and a relaxing get away.

I Kinda don't want to give this cabin a review lol. I would like to keep it a secret as much as possible so that when I'm ready to book again, it's available. I can't say enough about the property or CABINS USA. Check in and check out was super easy. We were literally 2 minutes from the main Pigeon Forge strip, but we also felt we were enjoying the outdoors when we're at the cabin. There is the cutest spa directly across from the cabin- we booked a Swedish couples massage--AMAZING!!! The cabin was super cute--I only wish there would have been maybe one more super comfy chair downstairs.

Cabin was simply amazing. I almost wanna say peefect, but there's always room for improvement--somewhere
Just not sure where

We had a leaky hot tub and cabins USA came and fixed it within a couple of Hours--amazing service.

Ok that's enough
I could go on all day about this cabin...ðŸ'•

Beds were not comfortable. Everything else was great!

Everything was very nice good location soft beds we really enjoyed are stay.

Had a great time staying here. Close to the parkway and dollywood. Cabins usa called halfway through stay making sure everything was going good. Will definitely stay with them again.

The cabin was a great value! It was beautiful, clean, and very convenient to attractions. We have always loved the Great Smokies and this visit was even more special because of our accommodations. We are already planning our next stay and hope to stay with Cabins USA again.

This cabin has a great location. Overlooks the pool which was fun. Close to everything. Very clean. Wifi does not work. The box springs in both bedrooms need replaced. They are ridiculously loud. You cannot move without waking others up. Once these things are taken care of I don't think there will be any complaints. Our experience with the staff member - Courtney, could not have been better. She helped us in every possible way. Will book with this company next year because of her.

Everything was great,, perfect location, nice rooms... But have to agree with everyone else beds could definitely be updated. Very uncomfortable and loud! And there are a lot of steps to carry things in and out. Wished there were a bathroom on the first floor.. But in all we enjoyed our stay and the peaceful setting . And the pool was right in our backyard which we didn't get in but was nice if we had wanted to. It was also a short drive to all the activities and shows. And I wished someone had of left a salt
And pepper shaker full-- ( the only thing I didn't bring that we needed).. There was plenty of toilet paper and dish washing, clothes washing products.. And plenty of towels. We had a gray time and looking forward to our next time :)

I'll be back again thanks you

The cabin was great, pool table was a big hit with the kids. Would stay here again.

We had a great time and the location of the cabin was perfect! I was very surprised at how clean the cabin was although disappointed at the comfort of the bed as it was a bit hard and very noisy, by this I mean the bed sounded like under the mattress was lined with a dozen plastic water bottles so that made for some not so great sound sleep as every time you moved you heard a crunch, crunch.

Over all the place was wonderful and had everything that we needed, just like home. the air was cool when we returned and the hot tub was a wonderful relaxation at the end of the day. The pool was only steps away as well. The area was quiet and close to everything. I wish I had known there was a trolley stop at the front of the resort but I know for next time. We have already planned our return visit for next year as this stay was for a mini family reunion, we had plenty of room for visiting, cooking and just enjoying the gathering.

Positives: (1) location, (2) floors (no carpet which is great when you let owners bring pets), (3) good selection for watching TV when we spent time doing that but could have more channels accessible, (4) nice kitchen, (5) leather furniture is a plus even though starting to show some wear and (6) it was quiet.

Negatives/Improvement Recommendations: (1) beds squeak if you move on them at all which can wake partner if you get up, (2) bed linens are showing age, (3) pillows are flat and I would replace if I were owner, (4) bedspread showing age as well (so upgrading these items would make it more appealing to rent cabin again), (5) blind on door going out to deck on lower level needs to be replaced, looks like someone pulled a few of the slats out, (6) the mirror in the Master Bedroom needs to be moved up higher, if you are a really short person it is fine, (7) the 2 ft table top ironing board is a really cheap feature to offer (I went out and bought a std size ironing board to replace it (left it in cabin) so it was easier to iron clothes before we went out, (8) TV noise competes (when watching the upstairs and downstairs TV at same time, you hear both because of the cabin design, this was annoying, (9) just a heads up if you have 2 large vehicles, parking will be tight, (10) we felt the grounds could have been maintained better, the grass definitely needed mowing which would have been better when we walked our dogs, (11) would be nice to have bath mats to step on when you get out of showers or tub, (12) the rug upstairs either needs to be cleaned or replaced, it is looking worn and dirty, (13) be aware that getting clothes out of washing machine you might be hitting head on dryer door. Maybe we are too picky, but a few improvements would make this a really nice cabin.

First of all, we love CabinsUSA. We have stayed with you guys on several different occasions and have always found you to be the easiest and most affordable to stay with.
This cabin was beautiful! There are so many wonderful things about this cabin and we were blessed to get to use it for 3 nights. The convenient location to all other attractions in the area was very nice. The TV's and remotes worked great. The couches, kitchen and basically everything overall was first class.
The only bad things I can say about the cabin was the parking was very tight with 2 full sized trucks. It was a challenge getting them both parked in the tight space. It was kind of a disappointment the hot tub didn't have a roof over the top of it. It rained most of our trip and we weren't able to use it that much.
Last but not least....the beds!! I have read the other reviews about the beds being loud but oh my!!! They were awful! If you toss or turn in your sleep you can guarantee being woke up! I wasn't expecting them to be that loud.
Overall this is a wonderful cabin and I would definitely recommend anyone choosing it as their vacation spot!

I wanted to recognize Courtney for her exceptional customer service and thank her for I providing solutions to our uncomfortable situation. She was outstanding

I really enjoyed my stay in the cabin!!! The location was great and the cabin itself was beautiful! The only problem I had was that it was a few dog treats found in the couch and on the floor from the last renters stat and on the first day when my bf went to take a shower in the master suite ants covered the floor after he was done. We called housekeeping before we sprayed and killed them all and no one called us back after we left 2 messages. Other than that it was a great stay!

Gorgeous gorgeous gorgeous place. Best vacay ever!!!!

Need more deck seating.....beds were loud (beds need better mattress/mattress covers)...some board games would be great addition.
Kitchen was Great!!! Location was Great!!!

The cabin was nice and it was nice to bring our dog to the grandkids had fun in the hot tub

Snuggled Inn provided a wonderful gathering place for our family. This mom was happy to have her grown kids all together! I do wish there had been a room with enough comfortable furniture for all 6 of us to connect, watch a movie, play games, etc. together.

We were pleased with the cabin. The express check in was great. It made it so much easier.

The cabin was great

We enjoyed our stay at Snuggled Inn. The location was great and the cabin had everything we needed. The cabin itself was close to the pool and fire pit which my children enjoyed.

From check in to check out we had a wonderful experience with CabinsUSA. Snuggled Inn was a beautiful cabin with all the amenities we could ask for. The location was perfect for our family. We are aware that there will always be something that you will have to deal with when renting a cabin but were pleasantly surprised that our experience was almost perfect. The only thing that I had to do upon arrival was run a few dirty dishes thru the dishwasher. The beds could use updated but even that was minor to what you get for your money's worth. We had a wonderful time from start to finish, made lots of memories and had no stress. We will definetly use CabinsUSA in the future. Thank you for your hospitality.. The MCCauley Family

I will definitely return to cabins USA. The entire process was very easy from the express check in to checking out. Our cabin was so beautiful and we had everything we needed to make our stay awesome. I actually packed pots, pans and extra towels but I didn't need to use any of the things I packed. The cabin was stocked with everything we needed. Thanks for an awesome stay!

The cabin was clean, convenient, and well-designed. The kitchen was fully furnished with good room to cook and eat. Both bedrooms were of good size. Our only complaint was the bed. The mattress was uncomfortable, lacking good support. Also for comfort, the hot tub needs a cover over the top. During the day, the sun is very bright on you, and if raining, you can't get in it. All in all, we greatly enjoyed our stay at Snuggled Inn, and we would welcome the chance to stay there again.

Only thing wrong was the beds are a little old need to update beds in both rooms but other than that I give this cabin and cabin usa a 10 even year we come and when it's my turn to pick for the family I pick cabin usa

Beautiful cabin, excellant location & great staff! Will definitely be booking again in the near future! :-)

We loved the cabin and plan to come back.

My husband and I enjoyed our stay at Snuggled Inn. We were there for our honeymoon and it was during a winter storm so we spent a lot of time in the cabin. It was very clean and comfortable. We were definitely pleased. We loved the cleanliness, comfort, modern feel, and location of the cabin. We wish it had a DVD player so we could have got a red box movie, also the cable did go out one night during the storm and we were unable to watch tv so a DVD player would have definitely come in handy. Also the hold time was extremely long to call and check out. Other than that everything was wonderful and we will definitely stay at Snuggled Inn again!