Guest Reviews

The cabin was very nice. Our family had a great time, the kids loved the bunk room downstairs. A couple of things that we noticed, there were no hot pads to remove pans from the oven. We wanted to use the grill (gas) but there wasn't any matches or a lighter to light it and the floors were extremely dirty, the kids had to keep socks on to keep their feet somewhat clean.

Overall the cabin was great for our family of 18. There were plenty of bedrooms and bathrooms. The kitchen was nice but the ice and water on the refrigerator did not work but that wasn't a big issue, we just got bagged ice. The cabin could use a few more kitchen bowls for mixing and food preparation especially with that many people. The added refrigerator in the basement was definitely a plus. The shower head in the main bedroom is not the greatest but it worked. The decks and chairs outside were great. There's lots of sitting room and dining tables and chairs. There were no brooms or mops that we could find and with a cabin that accommodates so many people there definitely should be a couple of each. Overall we were very satisfied with our stay and already planning our next trip and hopefully can stay at the same cabin.

Our family really enjoyed our stay. I was happy that the swimming pool was so close as to feel like it belonged to the cabin. There was adequate sleeping arrangements although the 3rd bunk was too close to the ceiling except for very small people. There was also adequate parking for our group. We found a few minor problems, which I will email to CabinsUSA. I did, however, never get my tv to sync up in my bedroom so I was not able to access tv. The cabin was spacious and we did not feel cramped. The tp was cheap and rough though!!! We ended up buying our own.

We have a large family and this cabin accommodated us perfectly! So much space to spread out. The pictures online should really be updated, because this cabin is much nicer than the original photos showed. The location was great, beds were comfy and we will definitely be booking again.
My only complaint would be when paying a cleaning fee, you expect the property to be clean, and although it wasn't filthy, it could have been cleaner.

The USA cabins crew is fantastic to work with. However I do think this cabin needs some work ( I do get it renters can be hard on things) Bedrooms are listed with queen size beds ( and we had bigger couples) but they are doubles. The view and location is awesome so with that, overall this cabin is nice.

ABSOLUTELY LOVE THIS CABIN.WE HAVE STAYED HERE SEVERAL TIMES AND IT SUITS OUR NEEDS PERFECTLY.GLAD TO SEE THEY ARE DOING SOME UPDATES.ONE THING THAT NEEDS ADRESSED IS MORE LIGHT IN THE KITCHEN AREA.ALSO PERTAINING TO THE KITCHEN IS THE NEED FOR MORE SILVERWARE.WE HAD A GREAT TIME AND LOOK FORWARD TO RENTING THIS ONE AGAIN NEXT YEAR.

Love the place it was beautiful and plenty of room, would recommend this place and Cabin USA. Thanks for making our vacation so enjoyable.

We rented this house a few times in past for the reason that it had the large room with lots of tables for our family group of 20 +/- to play cards, work puzzles and have plenty of eating area. Then the condition and cleanliness became an issue so we refused to go back to Family Gatherings. Last year we were in a nearby house and saw they were renovating so a few of us walked thru with workers and saw they had taken up old carpet/flooring, replaced kitchen and were building new tables in game room. We decided to give it a try again knowing there were only 5 bathrooms. Pictures on line have not been updated so we were disappointed when we arrived to find only two tables in big room. However we were pleased that the couches in great room were bigger and better. Most of us brought socks to wear in the house and realized right away that would not work as they got black real fast. We bring stuff to clean kitchen area but not to clean the floors. We were a little disappointed with kitchen supplies as we like to fix a couple of big meals but we made do with what was there and bought plastic wear, etc. two coffee makers with one pot was solved by staff bringing us another coffee maker . . . Thank you. Kitchen faucet would not stop dripping, not as issue for us but surely runs up water bill for owner. Hall bath and bath off game room had to be plunged couple of times but fortunately there was a plunger there. Putting in that many bunk beds in basement with limited bathrooms does not seem to have been thought out beforehand. Parking area for that house was adequate. This is not a review for posting but just for staff info. I know it is difficult to get enough good cleaning people but when you pay $200-300 as a cleaning fee people do expect it to be clean when they arrive. A couple of sheets were stained with what looked like blood but we didn't notice that until last day. Having laundry facilities at the house helps substantially when staying three or four days. I have really appreciated the staff at Cabins USA as I always get nice people when I call and your rental policies/agreements are much more user friendly then some of the companies in the area. This was our 27th year to visit the area as a group. Thank you Judy Pennington for the Bowen Family

The house is huge and we had plenty of room for the 20 of us. The kids loved the bunk bed room. A few issues we had was the hot tub started to smell after a couple days and the house could of been maintained better with the older shower heads and bins broken in the refrigerator. Overall, I do recommend due to the location and size of the home.

The cabin is in a great location for shopping, eating and attractions for entertaining adults and kids. The cabin was large and very spacious, but there need to be some upgrades to the cabin. The bunk beds were too high, cheap and very uncomfortable. The bathrooms towel bar and tissue holders were not useable. Some of the bathroom's cabinets looks as if there were water leaks. The toilets were too low on the floor, and the kitchen patio door would not lock. Several of the tv's would not work (no signal) and ones that did work we couldn't change the channel or the picture blinked in and out. Maintenance service was okay; we had several incidents with bees and they did come out to spray, and fix some of the bathroom issues. I would not recommend this cabin because of the needed upgrades.

Two of the showers had dripping water .The downstairs bedroom shower had mold and a nasty shower curtain. The maintenance man replaced All the shower curtains because they were dirty. That cabin needs some work. If you charge a cleaning fee then the place should be clean. The one shower was awful

I have already given info to a family that will be traveling in October. Great location as well. The cabin was larger than what we needed but very comfortable and clean. Would stay again.

This was the perfect place to host our children's camp. We had so much room.

The cabin was in a great location. The website needs to update the pictures because it's more up to date in the inside now. We were a group of 19(9 adults, 10 kids) MORE THAN ENOUGH SPACE. The staff was friendly every time I called in. Ran into an issue after 10pm one night with the keypad not unlocking the door and the staff came out in no time to fix the problem. They even called back the next day to make sure everything was okay. The bunk room was a big bonus! The kids loved it! A lot of sitting areas on the outside. I have recommended this cabin to 2 families during our stay. We would definitely stay again.

Had a great time for a ladies retreat but were a little disappointed in the sleeping arrangements. We were expecting the 8 bunk beds as described in the suite and in the pictures. The triple bunks were not easily used by adults as you could not sit up and had to roll in and out of the beds. They were also not in good shape. The outlets in most of the house need to be replaced as the plugs fall out. Also could use some towel racks in the bathrooms, knives and a working can opener in the kitchen. But again we had a great time. Just need some updates!

Very nice place, had plenty of room. Great location.

Great place very spacious and perfect location. only had a few small issues we called the office and the issues were addressed extremely fast. Would stay here again in the future

Overall a very nice place. Convenience of the pool right in front of the home. My only suggestions iare to add more cooking dishes to the kitchen; baking sheets and mixing bowls. Fix the broken shelf in the refrigerator. We ran out of space.

We have used Cabins USA for years. Both family and Church trips. We have stayed in both "the perfect stay", & "Alexander the Great" many times. This year our group was much larger than before. So we needed a cabin that could sleep close to 30 of us. "Family Gathering" was perfect when it came to size and location. Lots of room and plenty of beds. The bunk room has been updated to 3 stack bunks. There was some cosmetic stuff that could use some attention. but nothing that would keep you from staying here and feeling safe and clean. (A few door handles need looked at and the bathrooms need a little TLC in the maintenance area) We love the service and the hospitality that is offered and given by the Staff. We will continue to give Cabins USA our business. and look forward to staying here again.

We originally booked a cabin TOP OF THE WORLD,It was a mountain view ,,,but we are from Florida and driving up was so scary so I called the company and Stormie was very patient with me and found another cabin FAMILY GATHERING,wooded view, for us.Amazing location and with Stormie's help we were all able to sleep knowing we could get to the cabin with no issues.The only thing in both cabins was the lack of pots and pans and storage containers..Both only had 3 skillets and they were 8 inch and maybe a 5 inch..Pots were not even a quart but the real small ones.Both had no storage container.

we have rented this property about 8 or 10 times now and we love it. It suits our needs perfectly. Close to town but off the beaten path, nice and quiet neighborhood. Hope to be there next year too.

This large cabin was great for our family of 24 especially since we have several grandsons who all camped out in the bunk room! The kitchen was large, the double and extra long couches in the living area provided for great conversation, the dining/casual area was excellent for overflow eating area, the pool table and hot tub provided fun times, the access to pool was so convenient, and the location to attractions in Pigeon Forge cannot be beaten! This was our second stay here and we hope to return!

The property was great!! The resort pool was right beside this cabin.

This cabin was exactly what my family needed. It's a lot of us and we had plenty of room. We all enjoyed our stay and we are planning to stay at this cabin again. Two of the rooms only had DVD players connected to the TVs so they weren't able to watch tv in their rooms. It's was kind of hot in the front room area but it wasn't unbearable. Other than that it was great and we're planning to stay again.

The cabin had plenty of room for all 28 of us. The cabin is also updated unlike the pictures and video. When we arrived we noticed the hot tub was green And very dirty so we didn't use it. The refrigerator had broken shelves inside but there is a extra fridge downstairs so it wasn't a big deal. The main problem we encountered was all the bathrooms downstairs did not have hot water at all. We left a message on the second day and did not receive A call back. My husband finally spoke with someone on our 3rd day but no one ever came out to fix the issue. We all had to share the bathrooms upstairs which was a huge inconvenience. The pool is located right in front of the cabin which was a plus for all the kids. They really enjoyed swimming. The location of the cabin was great as well. Overall the cabin itself was great. Fix the water heater and clean the hot tub and it would've been perfect.

We loved, loved, loved staying at the Family Gathering (Spring of 2021)!!! They've recently updated the space with chic new furniture and bedding so the pic doesn't reflect how great the remodeled interior looks. Our family of 18 fit perfectly in the space it never felt crowded, space was plentiful. The location was close to everything we needed and wanted. I can't wait to come back again next year we will definitely rent this cabin again. The only major issue we had was with the internet. Not a very good connection. The TV in the master bedroom only plays the E channel but all of the other televisions are Smart TVs with access to Netflix, Disney plus, YouTube, Hulu, and Prime if you have sprint or T-mobile. The dishwasher was also broken, so we bought paper plates and plastic cups. The dryer took at least 5 full cycles to dry a load of laundry. Make sure you let the hot tub run for a full day before using it. Otherwise, yucky stuff will be floating in it. We called for maintenance and it took a day for them to come out and address the issues. He was super friendly and very helpful. These minor issues did not outweigh the positive features of the cabin. I would highly recommend this cabin for any large group. I would just encourage anyone staying there to come prepared with: toiletries, paper towels, toilet paper, fancy kitchen appliances like instapots, air-fryer, griddle. (they supply 2 coffee makers, a blender, a toaster (broken). You'll also new a few lawn chairs if more than two people sit on the porch/balcony. Otherwise it's totally worth the stay!

Great cabin and experiance. Big enough for our latge group.

Overall it was a nice cabin. Hot tub looked dirty and shower off of kitchen was clogged. 3 of the TV's didn't work. Had we been in the cabin for longer periods of time I would've called to complain but was there for a wedding and we stayed busy. Needs more chairs on deck. For a cabin sleeping 20+, 2 chairs aren't nearly enough. Nice kitchen and family room.

The house was beautiful and just as it was described. The view was amazing.

Big Spacious Cabin with plenty of room. Plenty of space for eating together. Plenty of beds.

This was my family's first stay in the Mountains and it was amazing! Everyone had a great time and it even SNOWED on Christmas day!! The Christmas tree in the cabin was a nice touch along with the amenities; pool table and hot tub! The cabin was very spacious and comfortably slept our large family group of 23! Highly recommended staying at the Family Gathering!

The cabin was great and the staff was polite and courteous on the phone. The wifi/internet did not work properly. The only TV that worked was the one when you first walk in and in the first bedroom on the right whenever the volume would work. It kept going out. Called them twice and someone finally came the day before check out and could not fix the TV in the room with the jacuzzi. The TVs did not work downstairs either. They enjoyed playing pool. We checked in on Friday night. I was promised a package on check in which should have been in the cabin because I did contactless check in and checkout. If you don't care about the TVs working, it is a very nice place. There was plenty of room for my family of 13.

The cabin needs new couches, an arcade or video games, more outdoor chairs for balcony. But overall a great place. It's near everything you may need. I would recommend your stay here

Very nice location.

Beautiful cabin. Suitable to our needs. Will definitely be back. Thank you

First time ever renting a cabin.  There was plenty of room for the 20 of us.  When we arrived the air conditioner was not working in areas of the cabin and the hot tub didn't work. We called and they had someone out right away and both things were fixed within a couple hours. Since check in wasn't till 4, I would have thought things would have been checked before we got there.  It could have been a little more cleaner and presentable looking. I would think if your wanting people to book your cabin, you would want it to look and smell clean. The pool could have been a little cleaner as well. All and all it was good and we had an awesome time.

The cabin was great. Our family vacation was wonderful. We did have 2 people to just walk in. I’m guessing it had something to do with the pool being out front.
We had a big family to cook for and there were no pots to use. So we had to go buy some. Also the grill out side wouldn’t adjust but the men still used it. Had a great time I would recommend this cabin and stay in it again!!

This cabin is great for large groups!! Great location, just a short distance from the Parkway, yet peaceful!! Nice pool right in front of the cabin. The floors could use a good scrubbing, but other than that it was perfect for our large family group😁

3rd year straight staying in this cabin. Always a good time, everything needed was in the cabin, and no issues that I saw. Plenty of room for 14 people to spread out and unwind after riding in the mountains all day, and having the pool right out front is just an added bonus. This is the first year people didn’t walk into the cabin thinking it was the clubhouse for the pool, so that’s good. Could still use a few more signs denoting it as a private cabin though. Will definitely book again, and cabins Usa is always easy to work with.

Pros- The cabin was very spacious and accommodating for the crowd that we had it never felt overcrowded. The property is really nice than the pictures. The location of the property was nice parking was good.

Cons- The cleanliness could have been better. We had to clean the fridge and microwave out before we put our food in it because looks like they were not clean from last person. We couldn't find a broom to sweep the floors. The bed spread in main room had a stain on it and cigarette burn in it. Didn't feel comfortable sleeping on the linens. The refrigerator didn't get cool had to put drinks in the freezer for them to get cold. The pool was dirty and not able to use. Kids complained of being bitten by something in the bunk beds by the window. The trash was full upon arrival on Friday called twice and wasnt changed until Sunday the day before we checked out.

We had a wonderful trip and it was perfect for our large family. There was a small problem with the hot tub but it was taken care of right away and we were able to use it. Would recommend this cabin for large families with kids.

Cabin is great for a large group. It was clean and roomy. Had a problem with a leaky toilet and maintenance came right out. Alex is great! There are several things that could be improved. Need rugs in the bathrooms, furniture in family room very uncomfortable. Lighting is bad everywhere. Could use more towel bars in all bathrooms. Said it was decorated for Christmas but wasn't. Needs some decorations throughout and 2 tv's don't work.

I was a little disappointed because what I saw on the website was not what the cabin looked like on the inside when I arrived.
On the website I saw a lot of hardwood when I arrived at the cabin it was all drywall.
All I would have like to have had a Mountain View.

We had 20-25 had plenty of room... beds were super comfortable.... loved the location. Right in the middle of pigeon forge but still up on the mountain away from everything... the outside of the cabin was surprisingly nice considering they didn’t have too many photos to reflect it...a couple things was the jacuzzi in the main bedroom did not work, the pool was closed for the season even though it was 90 degrees outside, and some of the door handles were pretty wonky, 3 TVs only work by DVD another cable or Netflix... wish I would’ve known I could’ve brought some movies.. and a large pan for soup for a big crowd would’ve been nice. But all in all it was a nice vacation and I would recommend...

-Well first the cabin was nice but the details about the cabin said there was a game room, THERE IS NO GAMEROOM!!!
-When we arrived we had to clean the bathrooms because there was toilet paper on the floors and on top of the trash cans in the bathrooms and toilet stools were not clean.
-As we unpacked the groceries in the kitchen there was ROACHES!!!!!! Called the front desk but they didn't send anybody out to spray until the NEXT DAY!!!!! WE HAD TO CHECK OUR LUGGAGE TO MAKE SURE WE DIDNT CARRY OUT ANY ROACHES OUT WITH US!!!
-Lastly there was no mountain view were our cabin was located.
but other than those issues my family had a wonderful time in Tennessee and we will visit again.

The one complaint I would have is the property needs to be cleaned more inside (old leftover food in cabinets) and out between guest and the garbage containers outside should be emptied so that the new guest have someplace to put garbage. Containers were overflowing when we arrived and animals scattered it along with food across the deck and around the cabin thru out the night. Also mats need to be placed in tubs so you don't slip when getting in and out of them

We had our family reunion at Family Gathering. It was very spacious and accommodated all 19 of us. We loved having the pool right next door. The hot tub was a plus. There was plenty of table space for all. We played games at the tables--it was nice that we could all play in the same room.
The door squeezed and the repair man came over to attend to it.
Thank you Cabins USA for the accommodations

nice roomy cabin.several outside lights not working.suggest you move the sign beside door.we had several people walking into our cabin thinking it was office for pool.also private parking sign for family gathering and not the pool.
very comfy cabin.plenty of towels,dishes etc.gas grill unusable,very dirty and grease pan full.overall good experience and would recommend and we will return nextyear.

Definitely going to book through you again. Actually we are thinking about it next summer for a few families getting separate cabins with a swimming pool to share. If you have any suggestions for this that would be great.

Thank You,

Denise Limer

Always a great time at this cabin, however, there really needs to be some signage that denotes it as a private cabin. This is the second year in a row that we have had people just walk into the cabin thinking it was the clubhouse for the pool out front. Other then that, plenty of room, clean and always a good time!

Overall I cabinet was beautiful! The only problem we experienced was our children found someone undergarment under the couch pillows. I was very upset with this and felt the housekeeper didn't check the cabinet well at all.

This was another great cabin. The location was great. We had a family vacation and this was absolutely amazing for the event. We had issues but it was resolved or very minor to complain to us. The Jacuzzi and hot tube we did not use due to being cold and they would not hold water. Maintenance camed out visted issues we asked and was very friendly. All staff was friendly and helpful. Everything was has described. We are planning our next family vacation and couples vacation with Cabins USA.

THE FAMILY GATHERING CABIN WAS SO NICE. IT LOOKS EXACTLY LIKE THE PICTURES

This cabin was roomy, and my group of 24 was more than comfortable. The cabin needs some renovation. The bathroom in the master bedroom could use some upgrades. If you are taking a bus or large van, be careful of the driveway. It is a very sharp turn, on a hill, and the driveway needs to be repaired of large gaps. Having said all of that, it was great for the weekend, and the price was unbeatable. I have used Cabins USA every year, for four years, and I enjoy working with them. I have never had a problem with this company!

This was a great space for our group, as we had a large number of group members who could share the large, 15 bed room downstairs. The upstairs has plenty of seating, and is quite spacious for a large group. There were a few problems with the site including numerous lightbulbs that were blown and an internet router that worked, but without wifi (which was a more serious problem for us than the lightbulbs). But the cabin was clean, the hot-tub and proximity to the pool was great, overall this was a great property to stay at. Final review: we will likely stay here next year.

Our family really enjoyed staying at this cabin, you really can't ask for more there was more than enough room for everyone to relax and enjoy, we would definitely recommend this the cabin for a large family

I love Cabins USA and the Family Gathering Cabin is great. This was my groups 5th year coming to Gatlingburg and 2 staying in Family Gathering. It was a good stay and probably will stay again next year because of the size. But, I was disappointed that one of the 16 bunk beds was not there but the staff did get a air mattress over. Also, we had to go downtown one day wrinkled because we didn't have a iron and we waited but it never came. They did get one over te next day and the young man was very nice and apologized for taking so long so that was nice. The shower curtains probably should be changed after stays but you can find those at the dollar tree for $1 or so. Our overall stay was great and will be back next year!

cabin was large enough for all 28 of us. Kids had room to roam. It was very clean. Beds were comfortable. Was disappointed that two of the rooms had no television,Not enough chairs so more then five people could sit on deck. The pool was great being right next door but more then once people would enter are cabin thinking it was the club house.Kids had a great time. I would stay here again.

Always a great vacation when using cabins Usa! The cabin is obviously a larger "party" cabin, but it is clean, some new updates, and a great location! Perfect for a group of 9 riders to relax and unwind after riding the mountains all day. I've stayed here before and I will be staying here again! Cabins Usa made checking in and out super easy by using their express check in/out option. Never once had to stop at the office, just went straight to the cabin when we arrived in town, sent a text when we left and hit the road. Can't wait to come back next year!

The cabin was beautiful and our family had a great time. The only problems we encountered was the sink in the master bathroom drained very slow; also, furniture in family room is outdated but that was really no big deal. All in all, we really enjoyed ourselves and the kids did not want to leave. We will definitely be back!!!!!!

Great time and enjoyed the cabin so much. Would book again

This cabin was everything I wanted/ expected. Every part of the experience was great. Wonderfully furnished, clean, accommodating and well priced. I would recommend this place to anyone.

The cabin had so much room. There were 14 people staying and no one felt crowded. Loved that the pool was right out in front of the cabin. We have been going to pigeon forge for several years now and have always used Cabins USA and will continue to do so.

Needs a new living room suit but we really loved it

This cabin was GREAT! Although, two chairs could be updated and the room doors this cabin is in a great location and filled with space to enjoy your time. My plans are to book this same cabin for next year. The staff is friendly and nice. I give it 2 thumbs up....

The cabin and location are great. The pool out front was a great way to unwind after a long day of riding in the mountains. The interior was in need of some updating but everything was relatively clean and comfortable. The outdoor carpet by the hot tub was mildewed and in need of replacing or removed altogether. Other then that I loved it and plan to stay there again next summer.

Pro's: Great cabin for large groups/families with plenty of sleeping and eating space. Plenty of dishes to accommodate our large group. Con's: Cabin could you use some repairs..better lighting in the bathrooms (two of the bathrooms are very dark even with light on), a few interior doors had holes in them and patio door in kitchen was hard to open to access grilling area. Despite the cons, we would rent this cabin again. Good value!

We had a good stay at family gathering. The location was great (not far from the parkway and no steep roads getting to it). The cabin was plenty big enough for our church group. The only complaints we have were the showers on the bottom floor wouldn't turn on. The knobs needing replacing in them. And the driveway had a section that was washed away from water and it made a huge dip in the drive way so those of us who had small cars weren't able to park easily for trying to avoid the dip in the driveway. Other than that, our stay was great. I would book this cabin again if we had a group this large next year!! Love cabins USA, the staff is all great. I did speak to the manager (Peggy) about our complaints and she did give us a discount on our next stay, so I am satisfied. Cabins USA will be my go to place when we visit pigeon forge or surrounding areas. ❤️

Great cabin and I would recommend this cabin and this company for all of your group trips. Awesome! Definitely we will be using this company and cabin again in the future.

My family and I stayed here for 4 nights during Christmas. Our stay was pleasant and we enjoying our stay in TN. However, I was a little disappointed because the pictures on the site did not portray the inside as it stands now. The main gathering area was not very big at all. The leather recliners were visibly worn and should be replaced. A few of the room doors had holes and some of the interior needs to be updated. At night, it is very difficult to see as there is not sufficient lighting. Also, a game machine would be a nice addition. Now that I stated that, I will say the cabin is still nice and the beds are very comfortable. We had plenty of cover, the rooms worked great for our family, and the hot water maintained well for the group. We will be visiting again but may chose a different cabin so we can experience other areas. If you have a large gathering the space is worth looking into.

The Family Gathering cabin is great! This was our second stay there and my whole family loves the cabin. The cabin is just close enough to everything but far enough to feel like we are staying in a cabin. The pool is right next to the cabin which is a great feature! We are booking again next year at this cabin!

Everything was absolutely wonderful, the only suggestion I would make would be maybe a second stove/ oven or a double oven
When cooking for so many people.

Needs some repairs and updates, but overall it was a good stay. It was spacious and it met all of our needs. Great location and proximity to the resort pool was a plus.

We had 21 people in this cabin from 5 different families and this place was perfect. The bunk room for the kids was the greatest thing ever. We hardly saw the kids all week, they were so self contained down there! Would definitely book this house again if we come back to the area.

We really enjoyed our stay at Family Gathering! The cabin was well stocked and met all our needs. Our group included 27 people, several families, small children & grand parents. I think it would have been awesome is the pool was open but the large hot tub was just fine. We look forward to returning to TN and will most like choose this cabin again.

We had 9 adults and 9 children in the cabin. Had no problems with room and comfort. The children really enjoyed the bunk room, where they could all play together and had a great time. Would recommend this property as a nice place to stay.

Everything was as advertised,. The only disappointment was that there wasn't enough hot water to use the jacuzzi in the master bedroom. A little more gravel at the edge of the road would have made pulling in or leaving more pleasant . other than those two items we all had a great time.

There were 9 of us and we needed a cabin with more bedrooms on the first level then most offer.
Family Gathering was the only one we found that was less than 3 levels. It was more space than we needed but we enjoyed all the space so very much.

Minor problems but my group had great time. Already looking on dates for next year.

The cabin was great. Our family had a great time. There was plenty of room for everybody. The staff was quick to help whenever we needed it. The cabin is right beside the pool and was wonderful for our family. The cabin is starting to see a little ware now but still worth the stay.

Location is great. House should not be advertised that it has WiFi. We could never get on,It showed you were on but you could never get it to work. A/c upstairs did not work for 2 days could not get staff to understand it was not working they just kept telling us that the t'stat is set to 72. Finally they sent someone out to put freon in unit. This after we told them we own a heat and air company and knew it was not working and probably low of freon. This is the main house unit. Not the unit where all the tables are. Also drain stopped up condensate leak downstairs in back bedroom. Carpets got wet. Maintance man was quick to come out on plumbing problem and getting cable on for us. Other than this all was ok

Would like to have curtains on doors and windows not just shers ,a tv in some of the other rooms,thank you for getting the hot tube repaired.

We arrived late in the dark and had a little trouble finding the cabin. With having over 20 people in the cabin, it never felt crampt. Everyone had an area to hang out in and we felt very much at home. Hot tub was broken, but this was due to some very low temps the week before we arrived that caused the pipes to freeze. The repairman was there every moring trying his hardest to get it up and running, so we were impressed by that. We have already recommended the cabin to one of the families that traveled with us and it looks like they will be trying to rent it this summer. We look forward to a return trip next spring break and hope to get to stay at Family Gathering again.

Great cabin. We will be back. There were a few of the tv sets missing but over all a great weekend with the family

Basically I was happy with our stay with two exceptions. The first being at check-in the two young ladies at the desk were so loud that they could have been heard out on the porch and they were so loud I felt that they assumed that everyone was deaf. They were, however, very polite. The second exception was that lollipops and candy wrappers were found in/under the bed linens in the bunk room. The rest of the cabin appeared to be very clean. I would still return on another occassion.

Very spacious definitely a plus. However, the cleanliness was not as good as I expected. A dirty dish towel had been thrown down beside the wall and refrigerator. No other dish towels available. Refrigerator even at the highest level did not keep our food as cold as it should have. Freezer area was fine. Bathroom in hallway had an issue with the commode continuously running. Would have been nice to have a paved driveway as opposed to gravel but no major inconvenience. We have stayed with Cabins USA several times and this was the most spacious cabin we have had but definitely needs upgrades especially the kitchen stove and refrigerator.

The Cabin size and value was wonderful, but the windows were broken and cracked. Appliances need updated.

I would most definately stay at one of your cabins again. thanks....

Size-wise, the cabin was a perfect fit for our church group. The cabin's interior was not as pretty as pictured, other than living room furniture did not look to have been updated or renovated. The window treatment in the family room consisted of 4 sheer panels, one did not match at all and looked to be very cheap in every room. The bunk beds are very uncomfortable even for light weight adults, springs could be felt in each one. Full size beds were comfortable, so was the living room furniture. Furniture overall showed its age and could stand to be replaced. Thank you for immediately replacing the missing microwave and seeing to fixing an overflowing toilet. Cobwebs were very visible on downstairs bedroom ceiling. Only 2 of the windows had screens, lots of dead bugs on outside windowsills and between the 2 windows with screens which do not fit properly. There are no screens on any of the sliding doors which makes it difficult to have them open to air out the cabin, which smelled musty upon entry.

The only thing i would change about this cabin is that the kitchen needs a new stove, the one in it takes forever to cook. Also really would love a microwave and some of the cabinet drawers are falling apart. We had a great time though.

Thanks for all that you did to make our family event successful and very enjoyable.

This was the third year in a row that we stayed at family gathering.we were once again pleased with our choice.This property suits our vacation needs perfectly.

There were spider webs in the corners especially in the bathrooms. The floors in the bathrooms could have been cleaner. The sheets didn't seem to be fresh. Some of the comforters were torn as well.

Generally very good. Easy to access.

We had a great time while staying in your cabin.

The bunk beds need work not secure rails to get to the top bunks.
Also you feel springs more than matteress when you lay on the bunk beds!
Some of the rails on the deck are loose.
Need to put new front door , theres a large gap where snakes and other creatures could make a surprise visit we didn't use the outer room because of this. (Not knowing what could surprise you)

I would recommend you because of your staff being so nice however, the cleanliness of the cabin was not what I expected - a couple of the showers had mildew and we cleaned the showers before using them. Some of the beds looked like they were slept in and the covers were just pulled up.

Because of the cleanliness that is why comfort was low in ranking because of having to purchase cleaning supplies and having to clean before using the cabin.

I sent you guys an email after our return from our weekend there; did you not get it?

We brought our Youth Group for a time of "Camaraderie:. This PLACE was AMAZING. We had plenty of room and the students loved the togetherness. This was our second (2nd) time staying in this cabin. Our only problem, and it's a good one, is that we are growing. We won't be able to stay here on our next trip as it will not be BIG enough. We love Pigeon Forge and Cabins USA. Thank You for an AWESOME time.