Guest Reviews

Very nice and helpful in my time of need beautiful property love the cabin

The only thing wrong was the couch bed and how cold it was downstairs. Also we seen a roach the size of a cat in our cabin. Probably came in when we were outside. Otherwise everything else was good.

My girlfriend and I took a road trip to Pigeon Forge a week ago and were very pleased with our stay. We were close to everything, making it easy to grab food and see all the attractions Pigeon Forge had to offer. The beds were comfortable, we had more than enough cooking utensils to make food at the cabin, and the decor of the cabin gave us both a cozy and homey feel to it which we both loved. We were sad to leave because had such a great time in Pigeon Forge so we will be coming back. Thank you Angel Haven.

The bed was super comfortable. But the stairs up and down is not for people with bad backs or bad knees. Not enough room to play pool either. Hot tub was nice and for the most part private.

Great cabin, it's our 3rd time staying there, however the plumbing could use some attention, the washer wouldn't spin out the clothes until the 3rd time, the front door knob was about to fall off, & the water doesn't stay hot very long. All minor things but it is a great cabin. We love Angel Haven. Sad to see a for sale sign out front.

Great cabin close to town. Very clean and organized. Had a blast for 3 nights there. Only fault I have was the grill was dirty had to clean it before use. Loved the mini arcade machine and pool table. Played on them both for hours. Directions to the cabin are slightly confusing but still easy enough to find.

Me and my husband celebrated our anniversary at this cabin it was so cute and comfy and was equipped with everything we needed , location was close to strip . I will definitely book this cabin again

The cabin is lovely but in need of some TLC. Kichten cupboard door is off hinges. Right side pocket on pool table is detached. Need a sheet for instructions on hot tub buttons. Jets are probably better then we experienced but we didn't know what buttons to push. Cubboards and drwaers are very disorganized and utilizes and pans not very nice to use for cooking. The dishwasher leaks during first cycle of washing.

The cabun was very clean, furniture was comfortable as well as the bed. Nice privacy for hot tube and outside seating area.

We would definitely rent from Cabins USA again.

The cabin was great, had a couple of wasps in the bedroom. The mattress needs to be replaced as it is quite worn. Washer has 1 cycle that has been used so much will not spin out clothes for drying. Ample pots, pans and bowls. All in all, was a great place to stay. Would recommend and would stay here again.

This cabin is wonderful. The location is not far from the strip. The bed is comfortable. I really enjoyed my stay here. There were a few things that should be updated. The blinds upstairs and downstairs are broke and the pool sticks need to be replaced. The washer didn't spin the water out that great as well. However this cabin was easy to drive too and still gives you the privacy from other cabins. I definitely recommend this cabin.

We stayed 5 nights at Angel Haven. It was very cute and comfortable and in a great location close to the strip. We had a few things that we thought could have been better...there were a lot of broken mini blinds throughout the cabin and litter in the yard when we arrived. There was no dresser or anywhere to put your clothes, and only one hanger in the closet. There were several wasps in the bedroom through the week and one giant wood roach at one point. Granted, you're in a wooded area so that happens, but the wasps were annoying! The hot tub was nice and our daughters liked the jet tub in the bedroom and the pool. Aside from those few things, we enjoyed our stay and the quiet location off the strip.

Everything was awesome we will be back

Everything about this place was amazing. Bed was comfortable , the view was amazing. Only 1 thing we disliked. The hot tub buttons didn't work , so we didn't get a chance to enjoy the hot tub or go outside much due to all the bees surrounding the cabin. But the location was great and very close to the strip.

Cabin was clean and beautiful. We loved the pool table and hot tub. Had everything we needed and it kept us relaxed

The cabin was beautiful. Great location. However, the room tub in the bathroom drains slow & the bed needs to be rotated or switched out. There are indents in the bed where other guests have slept, which caused me to have to sleep with my legs elevated.

I reserved this for my niece and her new husband as a wedding gift. They loved it and look forward to coming back.

Everything was absolutely perfect if I had to pick one thing I would say update the pool sticks for the pool table but otherwise 100% loved the cabin super comfy and cozy amazing location we will definitely be back!

Cabin was very nice and clean. Only issue I had was we arrived at 4pm and the hot tub was cold called office and they said they drain it and clean after stay which is awesome but been nice to know before hand. Other than that no complaints. Would highly recommend and definitely would go back.

The staff was great, the lady I spoke to in reservations was so nice,kind and understanding ,wish I had her name but I didn't get it. She sent me the check in on my phone and it was so convenient. Directions to this cabin was confusing and GPS wouldn't take us there but I called and they talked us to it. A mistake on our part was in booking a cabin with a spiral staircase, not good for my wife with knee and hip replacements. We had a problem with the AC on our second night, we called and there was a man there in less than an hour, he had to call the AC man which was there soon. They were both really nice and got the AC fixed. This was our second stay with Cabins USA and we will be back. Thank you Cabins USA.

Very nice, could have been a little cleaner; bed and couch a little more comfy, but overall was really nice, also very close to attractions.

Our stay with Cabins USA was excellent as always. The cabin itself was very clean and relaxing. Will definitely stay with Cabins USA again.

We absolutely loved the cabin the only problem with the amenities was the hot tub didn't work to well only 2 or 3 jets was working so we did not get to enjoy that. The upstairs toilet kept running so I think they may want to fix that or have a high water bill other than that we loved the cabin an location

We stayed at Angel Haven for our honeymoon and everything was great! The only complaint that we have is that the hot tub did not work the entire week that we were there. Staff was informed and very attentive to try and get this issue fixed, but the hot tub had issues that could not be fixed while we were staying there. The staff and management were great and the cabin was in a prefect location. Will most definitely be staying here again soon!

It was a great weekend! My only complaint would be the hot water doesn't stay hot long enough to fill the jacuzzi tub. Otherwise a great cabin in a great location!

Checkin should be earlier due to the drive and then you have e to unpack at 4pm by the time your done it's dark. Cant see what's around until the morning time. Other then that we loved it. Will be back.

Cabin was gorgeous. We had trouble getting the downstairs warm. The downstairs tv wasn't connected to internet and we couldn't get it connected.

It's a great place the is a cabin on either side but still private we will be back

Our stay at Angel Haven was great. Prior to checking in I had some questions so we stopped at the main office. Both people who were there were very friendly and answered my questions. Checking in and out was also super easy. The cabin was very clean and we only had one issue. When we arrived and walked downstairs to the bedroom there was bugs all over the ceiling. There was clusters of them in each corners and tons of them over the bed. There was at least 60+. Whenever I called the girl explained to me that they were a different type of lady bug, everyone's dealing with them right now and it's their state bug so they can't kill them but can send someone out to vacuum them up. That was fine and I understood. However, I don't know anyone that would want to sleep staring at a ceiling literally covered in bugs above them. Three hours had passed while we are waiting on someone to come vacuum them. I called again just to ask if we had to be there when they came and she said we did not. This lady I spoke with was extremely annoyed and said that everyone's dealing with them that even if they come vacuum there's a high high probability that they'll come back. We waited all night and nobody ever came so we vacuumed them up ourselves. I'm a very understanding person but it would have just been nice to have let us know someone may not be able to get there today so we weren't spending our entire night waiting. The guy arrived the next day and was very nice. He vacuumed up the few left. After they were vacuumed there was a few here and there but nowhere near like what we seen when we arrived.

When I say this cabin(Angel Haven) was way more than my fiance and I expected. With this being our 1st cabin rental, the standards are at an amazing high. The cleanliness, coziness and comfort level was exactly what we were looking for. I will definitely be renting this unit again and again in the near and far future. Thank you again for 1 of the most memorable times that we could ever ask for.

everything was great except the grill outside could have been cleaned as there was some things crawling around

I enjoyed my stay it was quiet and the environment was very diffrent the cabin was beautiful i must come back again and we were not far from the parkway everything was not far. Overall I must say the gas grill needs to be replaced.

Our cabin was an amazing little oasis! The fact that it's not so far up the mountains made it extremely easy to get into town when we wanted to go explore, but we still felt removed from the chaos of the strip. We also really enjoyed the Arcade Cabinet and now my husband desperately wants one of his own!

My only critiques would be that not all of the hot tub's jets were functional and the bed is incredibly soft, which just isn't our preference. The other thing I would have liked to have known ahead of time is that we would have to supply all food/drink/toiletries. We understand why that was the case, but we would have packed accordingly with that knowledge.

All-in-all the cabin was comfy, cozy, and gave my husband and I a great little vacation from the craziness in the world. Highly recommend Cabins USA and our little cabin, Angel Haven.

The basement where the bedroom was , was too cold to sleep or to use the bathtub or take a shower . Even if we turned the air up to 75 , 76 . It stayed too cold . Other than that we loved the location .

We loved our cabin stay everything was perfect!

The property was beautiful! We had an amazing time! The cabin was very clean. I want to say Thank you to our housekeeper Genesis for doing an amazing job on cleaning the cabin before we got there. Thank you all so much!!

Very cute cabin with lots of amenities. Very close to town, perfect for a family with younger children! :)

It was a very nice and not to far from pigeon forge.. best of both worlds. When we arrived our hot tub was not heating up. I called immediately and they had someone out fix very quickly. The cabin was just perfect for two people and the bed was very comfortable along with the pillows. Would definitely recommend!!

My husband and I love the cabin. It was just the right size for us. We enjoyed all the amenities that it offered. It was far away but close enough to everything.

Upon arrival we went to use the upstairs restroom and the seat was so loose it almost fell off. I tightened it up so that is was safe.
We started to prepare dinner and went to start the gas grill only to find out that the igniter did not work and there was not a set of matches or lighter in the house so a trip to Kroger was in order. Once we got the grill lit it took a long time to burn off all of the residual grease and food particles down in the grill. We placed the chicken on the grill and were about half way thru cooking and we ran out of gas so we stared up the oven and made grilled chicken into baked chicken. NOT AS GOOD. A new cylinder was delivered the next day. Also we did not find a cooking sheet to cook biscuits or cookies.
On Thursday after hiking and shopping we wanted to use the hot tub. We selected to proper temperature and waited and waited and waited for it to warm up. The temperature never got over 75 degrees. The jets were running but NO WARM WATER..... I called guest services and left a message that night with the maintenance department. Long story short I went out to the breaker panel on Friday afternoon when we came back to the house and checked all breakers. I reset everything and after a while we were able to use the hot tub.
All in all out trip to Pigeon Forge was a very nice get away and the house was very nice and decorated well.
I hope you and your staff can take a closer look at a few items to make the stay at the level it should be. Thanks.

Only thing I would suggest is that the mattresses be replaced on the bed and the pull out. Also get the shorter pool sticks per my kids. Lol. Other than that the cabin is a nice little getaway.
Thank you!

Overall the cabin is great . Really close to the main strip of pigeon forge . The cabin could use some updates most of the furniture is old and worn out . The bed is absolutely horrible ! You might as well sleep on the floor it's probably more comfortable. The sheets and blankets are stiff and crunch feeling

We loved it was beautiful and peaceful! We will definitely be back

The cabin was very clean. It is only minutes from the heart of Pigeon Forge. The kitchen appliances need updated. The oven door and the refrigerator door would not completely close.

was a really nice place to stay for my wife and I for our honeymoon. couldn't really ask for more. great location, great price and had everything we needed. just a couple things that may be needed to improve like wifi was difficult to pick up signal, couch is worn and needs to be replaced. the pool table was nice to have but hard to play in different areas due to the small amount of space to play. overall our experience was wonderful and we would stay again :)

Downstairs I think needs a new mattress and larger tv other than that, it was great

Things I would fix the pavement leading to the front steps is uneven and I fail hurting myself, Cut back the bushes in the front ants were falling on us from the over grown trees, the refrigerator door does not close all the way and the pool table needs to be leveled and moved to another place for adequate game play. Bigger TV. Needs new couch and rug very uncomfortable due to years of wear and tear. But the cabin was in a great spot although other cabins were around there was still privacy. It was very clean although I would recommend vacuum inside the chairs and couch but there were no bugs which was my greatest fear. I would definitely stay here again

Angel Haven was great! Very clean, saw zero bugs. The bed was firm but comfy. Plenty of hot water and the water pressure was great. Hot tub worked great as well. Would definitely stay there again!

Location was amazing. You got privacy but yet just 2 seconds from all the action. You didn’t have to take any bad roads either. I thought the bed was super comfy but I do like more of a firm mattress. I was surprised that I couldn’t find coffee filters but everything else you could think of was there. If I could make any suggestions it maybe to invest in a new couch and living room rug. They both looked pretty used. Cleaned but stained. Also maybe bigger tv’s as well. Pool table is a little hard to use but it worked out. Over all great place 😊

We arrived on the 27th of December and left January 3rd. It was a very nice, peaceful stay. The thing I noticed it was a little dated on the inside and it would have been nice to have bigger televisions. We didn’t have to drive far from all the things that we had planned. Checking in & Checking out was a breeze and the staff was very pleasant😊

We were so pleased with the rental at Angel Haven. This was the best cabin we have had in years. Very comfortable and peaceful. No problems whatsoever. Will definitely be back.

The discription and pictures made the cabin out to look like it was back in the woods by itself which is what I wanted. It was not. There were cabins on ever side real close and one being built behind us with workers out there banging in the mornings. The pictures also made the cabin look a lot bigger than it was. Tried using the pool table but kept hitting the walls because there was not enough room. But it was a cute little cabin but I wish it was what I was expecting it to be.

need refrigerator door adjusted or something, you had to make sure it pushed close everytime
pillow shams were torn & carpet pretty dirty downstairs. the bushes need trimmed so you can see the sign at night. drove past & around several times. maybe 570 put in address to find w/ GPS ~ other than that the stay was nice

Angel Haven is an adorable cabin. The cabin and the hot tub were very clean. I had brought some dish soap, dish towels, toilet paper, etc from home but we didn’t need them as the cabin was stocked and ready for us. It far exceeded our expectations. I would definitely recommend Cabins USA over a hotel!

We did the express checkin online which made it easy and the checkout was easy online. The location didn't have an amazing view but it was easy to remember without using the maps. Easy access to Pigeon Forge without the hastle of the city noise and lights.

This was the BEST cabin since starting our trips to pigeon forge! Awesome service, awesome cabins, awesome location!ðŸ'¯

If you have small children this isn't the best cabin to pick just because they have so many breakable angels sitting on a little side table close to the stair case. It was smaller upstairs than the pictures show on the website but the master's suite was amazing.

We loved the cabin, and in the evening we didn't have to struggle to find a place to park. We were overwhelmed with the cabin, location, and the price. Will recommend this venue to anyone looking for a cabin.
Thank you,
Nancy Kelley

Wonderful location, was very quite. It was very nice having a hot tub and indoor tub. Only negatives are the cabin is kind of outdated, the downstairs bathroom tub looks very dirty (stained), and the temperature control is not good. The upstairs will be fine when the downstairs will be freezing cold when the air is on.

The WiFi didn’t work.

Cabin was awesome, location was great, we will definitely be back.

Cabins USA was great. The check in went smoothly and quickly. The check out was great. We did not have to even go by the office. We needed a new gas bottle for the grill the first night and I think they got it to us within an hour. The cabin was very nice being a one bedroom we new it was going to be small but we were fine with that since it was just me and my husband. There was a few thing we were unhappy with, one being the cabin had a pool table which we wanted because we love to shoot pool, but there just was not enough room for it. You could not shoot from one end of the table so after one game we gave up. The second thing was the grill. It worked great and as I said they brought us more gas but there was about 1 1/2 inches of ashes in the bottom of the grill that tried to catch on fire. We had to turn the grill off and let it cool down then we cleaned all the ashes out of the grill before we could cook. The third thing is the bed. I am sorry to say this but it was terrible. The owners of this cabin need to invest in a new mattress. I would absolutely recommend Cabins USA to anyone but just not this cabin.

These was our second time to stay in Angel Haven. I was delighted to book it again. Close to the strip but still quiet and peaceful. We love the how the cabin is set up and will probably try to book it again soon.

We really enjoyed our stay, everything was so perfect. The Jacuzzi was wonderful, thanks we will be back.

Positives- Great location, very close to 66
Great that 1 night stay was allowed
Express checkin was great

Negatives- there is only 1 HVAC system for upstairs and downstairs which caused it to be freezing downstairs and burning hot upstairs.

The community shared pool location was not disclosed in the rental paperwork but is shown on website and the pool was overwhelmed by other guests.

The pillows on the bed were not comfortable.

We was very happy with the cabin and location. The couch needs to be replaced the bed was very uncomfortable had no sheets on it or any to put on. The cabin was very Dusty, needed cleaned and lots of things needed fixing, such as the floor in downstairs bathroom. Really enjoyed our stay the location was great and pool was just next door. Would return again. Cabins USA are very polite and nice people.

First time booking with cabins usa and we were 100% satisfied. Location was perfect for us. After running around all day its just a quick drive off the main strip of Pigeon Forge. Cabin was beautiful. It is a bit smaller than the pictures make it look but that wasnt a problem for us. I would definately stay here again. Thanks Cabins USA!!

This was the first time my husband and I have ever stayed in a cabin. We thoroughly enjoyed our vacation and stay in the "Angel Haven" cabin. We definitely look forward to our next stay. We also are very pleased with the ease of booking, check-in and check-out processes.

We loved it!! It was a very comfortable stay! The cabin was clean and well kept. The location was excellent! Just a few minutes from the parkway. We plan on staying again and booking with CABINSUSA!!

The cabin was clean and neat. The decor was almost tacky. Both televisions were so small you couldn’t see them well. The one in the bedroom was so small you couldn’t see it from the bed.

We absolutely loved this cabin, it was beautiful, and perfect for a couples get away! Clean and very close to the island of pigeon forge! We will definitely be back soon!

We loved Angel Haven! It had everything we could’ve asked for on our honeymoon getaway. The location was awesome, just a few minutes from the main attractions and restaurants in pigeon forge.

The cabin was neat and clean. The couch upstairs and the bed downstairs were not the most comfortable and should be replaced soon. The only issues we had were that the hot tub would not heat up the first night (not good on a 20 degree night) but the maintenance man, Tony, came right out and added some water and everything was fine from there. Also, the downstairs did not get very warm during our entire stay despite the unit running constantly.
Overall it was a good stay, the cabin location is very convenient to the main parkway and all the things to do.

We love using Cabins USA when we come to Tennessee for vacations and will use them again. As for Angel Haven, although a beautiful cabin with lots of charm in a nice area with a decent view, the property itself needs some work. I have already given a list of items in desperate need of being fixed to the manager so I won't detail on here the problems, only say that they were mostly minor and should all be fixed for the next family to enjoy.

I just wish people would do more reporting of small problems. The will be wear and tear and things will break but if no one notifies Cabins USA they don't know to fix it. Although I will say, as clean as the property is, I would think housekeeping would notice blown lights and broken bureaus.

What a wonderful stay! This cabin was super - it is in a great location if you are looking for just far enough away, but close enough to Pigeon Forge and Gatlinburg. It also had everything we needed and spacious for being a 1 bedroom 2 bath. We also really enjoyed the hot tub and used the washer and dryer to wash what we needed before heading back home. We will definitely return once back in the area. The quick online check in is a nice option, but we checked in at Cabins USA right on the main drag driving in and was given a welcome packet with a load of coupons/discounts and recommendations on places to be sure and check out!
Thanks Cabin USA !

Good

Wonderful stay. Will be back to use cabins USA

Everything was what Kimble rentals said it would be. The only thing that could be upgraded were the TV's. The TV's are very small and the one in the bedroom was Black and White. Overall I would recommend the Kimble Rentals to anyone.

The cabxpin was beautiful. It was everything we want and more. The location was great for exploring the towns.

I loved the cabin just thought when we booked it was a little more secluded but was very comfortable and cute loved the inside. Also the cabins need to go with the tankless hot water heater because you can't fill Jacuzzi tub up with enough warm water to make it comfortable it turns cold to quickly

Booking and talking with USA Cabins very nice. I did the online check-in. The cabin itself great location.
Upon arriving at the cabin I was surprised to see that the carpet downstairs was quite dirty. At first glance I was ready to leave.. but after traveling all day.. We stayed.. upstairs did not have the carpet. The cabin has 2 full baths one on each floor. We plan on visiting again sometime.

We had a wonderful time. Spiral staircase was a little tricky at first. Close to attractions.

It was wonderful time everything were great.

We loved our stay . Bed was comfortable . Cabin was clean. The only thing that we had issues with was the directions to the cabin. We missed our road and ended up lost. But the people of pigeon forge were very nice and helpful. Thank you to all that helped. Our one suggestion would be to let someone know if they reach a certain point they have gone to far. Other than that we plan on coming back.

Thank you again for an awesome stay.
The Webber's

The cabin is nice for being a one bedroom. The washer and dryer are very loud and the dryer sounds like it's falling apart. We felt kind of squished with two adults and two kids. There is a pool table behind the couch and it took up a lot of room. Other then that it was comfortable. The location was good and very close to everything but far enough away we could enjoy the hottub quietly.

we very much enjoyed are stay the cabin was very nice and was close to everything in town.

The hot tub temperature never got high enought for us to use it, not sure if the thermostat was working or not and it was a bit chilly downstairs but thankfully there was an extra blanket :) also, just an FYI, we used the dryer and my husband is in appliance repair. Said it needed a bearring. But enjoyed our stay :)

The only problems we had were with the hot tub being low on water and ice cold and the jacuzzi tub started out hot but the water got cold before it got past the jets ...not sure what caused that as we showered after and there was plenty of hot water ..? The pool table was uneven and the balls stayed on the right side of the table and with it being close to the door and wall there really needed to be a short pool stick to be able to play . ( One thing we make a priority when booking is a pool table ).
We were moved to this cabin due to weather and not being able to access the original cabin we booked.
Overall it was a good stay . It was clean and furnished nicely .

Our stay was wonderful. Location was great. Would love to come back

This was our first time staying in this cabin. It was very clean and cozy. My favorite part is that you are near other cabins but they can't see you on your porch or in the hot tub which is very nice. A few things that turned me off was that some of the utensils such as the thongs and can opener where so old that they were falling apart or just didn't work. I had to walk next door to a neighbor to ask for a can opener since ours was rusty and didn't work which was very inconvenient and uncomfortable. Also the hot tub didn't have any instructions on how to operate it just three buttons. We ended up just pushing buttons until something happened which was annoying. I think a small guide would be helpful for people that don't know anything about hot tubs would be helpful. Lastly the TVs where very small and the WiFi was useless. Overall we had a good stay and would book with this company again.

We thoroughly enjoyed our stay at Angel Haven. The staff we dealt with from the time we booked till we left were friendly and helpful. They were more than willing to answer our questions and to resolve any issues if they came up. At the cabin itself it was a great hideaway. The kitchen had all the amenities and the master suite was sooo spacious. We loved the hot tub and large jacuzzi. There were a few things either broken or not working. The internet/tv wasn't working when we first came but they came and fixed it immediately.(although my husband couldn't get his tablet to work )There were some very minor things like the upstairs toilet seat,a broken door blind, no blinds on one bedroom window and broken dresser drawers. These did not impede our vacation and we told them to fix them AFTER we left. We loved our stay and will miss our morning coffee on the upper deck as well as the hot tub on the lower deck. We were already talking about when we could return and when we do you can be assured we will be contacting Cabins USA .

Very nice loved it.

We had a wonderful time in Angel Haven.

Very nice. Will rent again

Nice cabin, a few items were needing an update, as it appears the cabin has been rented a lot, carpet & rugs needs to be cleaned. Great location, quiet, enjoyed our stay.

We had a great time at Angel heaven, it was nice and cozy cabin. near to all the attractions and still in a quite place. All amenities were great.

Had a great stay, thanks.

We absolutely loved this cabin! It was the perfect distance from town but still made you feel like you were away on a mountain vacation. Would recommend booking this cabin and would totally request it in the future. The staff at Cabins USA were awesome when adding in an extra night as well!

Nice cabin close to Pigeon Forge attractions. Would stay there again